Support » Plugin: OpenTickets Community Edition » Linking events to products

  • Resolved conflagration

    (@conflagration)


    Hi,

    So I run a small indie label, and we run events and sell tickets through our website. Everything worked well as far as getting fans purchasing tickets, but there were two issues after the confirmation was complete:
    1- Several buyers said they didn’t get an email with a link to their product. I’m a WP novice, and have an optimized/hosted WP with HostGator, so forgive rookie questions. I’m assuming the email would be sent to the buyer via Woocommerce, rather than OpenTickets.
    2 – When I went in to the Woocommerce orders page, I could se their details, along with a link to view all order tickets. When clicked on, it gave an error along the lines of “No tickets found for this order”. I was able to manually fix this by linking an event to the product on their order details page. By default, the item was not linked to an event.

    So basically, I want to know what I missed when creating the event in the Opentickets Community plugin that caused the product to not be linked to the event.

    I also noticed I have two event tabs on the left, one that seems to be the generic wordpress event calendar, and the one within Opentickets plugin.

    Thanks for any help!

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  • Plugin Author quadshot

    (@quadshot)

    Hello @conflagration

    Apologize for the delay in response!

    We would like to take a look at your environment to see what might be going on. If you could provide us with log in information for your site, we can see what steps you may be missing or if the issue is being caused by something else.

    For security purposes, please reach out to us at info@quadshot.com and we will be happy to assist.

    Thank you!

Viewing 1 replies (of 1 total)
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