The same problem as me.
However my old products are visible on the Facebook store but are not updated.
I am also facing the same issue. Not sure if its related. Thanks
I’ve had this issue since the 2.0 release.
On initial set-up it does not properly show all of the facebook/instagram accounts I have admin access to either.
It’s not even consistent on what it shows, Facebook account A but not its matching Instagram Account for example.
anyone solved this issue ?
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This reply was modified 5 years, 7 months ago by
abdull85.
Same issue here. Someone from tech support might pop in and ask us to each start a separate thread to request support about this topic, doesn’t make sense since we all have exact same symptoms.
Hi there @abdull85,
Sorry for the delay here! I’m happy to help.
We are working closely with the Facebook team to identify the cause of these general errors and the Facebook team has addressed the vast majority of these thus far. I’m sorry that your account continues to be affected.
Would you please reach out to our support team through our site sharing the email address you use for your Facebook account so the Facebook team can take a look at the logs and determine why your attempts to connect are failing?
Thanks,
Benjamin
Hi @diallomohamed @himalayantechies @sardesigns @hkindy,
I’m sorry you all are having trouble as well.
As @hkindy noted, since you’re not the person who originally started this topic, per the forum guidelines, would you please follow the steps communicated above or start your own topic? We’ll be more than happy to help there 🙂
Thanks,
Benjamin
Hi @abdull85,
It has been a while since we heard from you, so I’m going to assume that you contacted us directly and mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Thanks,
Benjamin
I did and you replied quickly but no luck at all with solving the issue as it is still there
thank you
The problem is still not resolved.
but we just reinstalled version 1.11.
With the latest version of facebook for woocommerce it still does not work.
Hi @abdull85,
I’m sorry to hear that your site continues to be affected. Please do keep in touch with us via the direct contact and we will continue to assist until your site is functioning properly!
Cheers,
Benjamin
Likewise, @diallomohamed,
I’m sorry that the upgrade to v2 of the plugin has had so many issues. Since I believe you also contacted us directly, please do keep in contact with us and we will continue to help you!
Cheers,
Benjamin
