Title: linked account with wrong information
Last modified: April 8, 2024

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# linked account with wrong information

 *  Resolved [Dan Zan](https://wordpress.org/support/users/softeye73/)
 * (@softeye73)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/linked-account-with-wrong-information/)
 * Hi Support,
 * I accidentally linked my new site to my old site’s payout account but with the
   wrong details.
 * so now, I have two payouts listed in my payout details, and the new one is currently
   disabled with the status “information is needed.”
 * The new site is linked with a US location. (Im Canadian)
 * I’m considering using the **Reset account** button (new account/site), but I’m
   unsure whether it will only reset the newly linked account or both accounts associated
   with the same email. Could you please clarify this for me?
 * Thank you for your assistance.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/linked-account-with-wrong-information/#post-17558199)
 * Hi [@softeye73](https://wordpress.org/support/users/softeye73/),
 * The Reset Account button should only reset the currently active account on the
   site where you press the button. It won’t affect any other accounts linked to
   the same email.
 * However, before taking any action, I recommend opening a ticket about this from
   [Woo.com > My profile > Support](https://woo.com/my-account/create-a-ticket/).
   You may need to create an account before you can access that page.
 * Please include a link to this forum thread, so that we can keep track of what’s
   already been done.
 * We will be able to help you further there.
 * Thanks!
 *  Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/)
 * (@softeye73)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/linked-account-with-wrong-information/#post-17558212)
 * hi [@shameemreza](https://wordpress.org/support/users/shameemreza/)
 * Thank you so much for your help and guideline
 * Dan
 *  [Afzal (woo-hc)](https://wordpress.org/support/users/afzalpansuvi/)
 * (@afzalpansuvi)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/linked-account-with-wrong-information/#post-17558226)
 * Hi Dan,
 * Thanks for getting back to us. We are glad to help! Just so you know – we will
   now close this ticket as solved. If you have any other questions or issues, please
   feel free to open a new ticket and we’ll be happy to assist you.
 * Thank you for choosing WooCommerce and have a great day!
 *  [Afzal (woo-hc)](https://wordpress.org/support/users/afzalpansuvi/)
 * (@afzalpansuvi)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/linked-account-with-wrong-information/#post-17558227)
 * Hi Dan,
 * Thanks for getting back to us. We are glad to help! Just so you know – we will
   now close this ticket as solved. If you have any other questions or issues, please
   feel free to open a new ticket and we’ll be happy to assist you.
 * Thank you for choosing WooCommerce and have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘linked account with wrong information’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Afzal (woo-hc)](https://wordpress.org/support/users/afzalpansuvi/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/linked-account-with-wrong-information/#post-17558227)
 * Status: resolved