Support » Fixing WordPress » link setup

  • Recently, when I attempt to create a new link on a page, the dialog box seems to flash and it is difficult to paste the URL and to then click on the Apply button. It is also difficult to click on the Gear to open the link options. After several stabs, I finally seem to hit the right spot on the screen and it works.

    I’m running version 4.9.6 and am using the Twenty-Twelve theme.

    Anyone have any idea why this might be occurring?

    Many thanks to those who help on this forum.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    It is also difficult to click on the Gear

    What is “Gear”?

    Yes…the Apply Button and the Gear are side by side and are equally difficult to click. The box keeps flashing. I have to click many times to get it to work.

    The “Gear” opens up the Link Options so I can select the “Open Link in New Window”

    Thanks.

    Moderator t-p

    (@t-p)

    To rule out any theme/plugin conflict, try:
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – switching to the unedited default Theme (Twenty Seventeen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

    Alternately, if you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    I did as you suggested…deactivating plug ins…still have the same problem with setting up a link on a page.

    I also changed to a newer WordPress theme. Also did not fix the problem.

    I installed Health Check and noticed a few plug ins needed updating so that and deleted all unused plug-ins. I did not run “Troubleshoot” because it said make a backup. I don’t know how to do that.

    I have another site running Twenty-Twelve on a different server and do not have the problem with the “flashing” link box when I try to add a link on a page.

    Is it possible my copy of WordPress has been corrupted>

    After a bit more troubleshooting, it appears the issue is related to Internet Explorer MS Edge and Chrome.

    I am able to perform the edits to Links while using Firefox, but the other browsers cause the problem…which is the mouse pointer cannot seem to locate the spot on the screen to click to edit the link options. The links box flickers/flashes when I hover over the spot to click but does not work. The word “Apply” or “Link Options” does not appear until I move the mouse around a bit.

    Does anyone have any suggestions?

    Moderator t-p

    (@t-p)

    @sthirkell,

    It has been over 4 month since the OP posted.

    If the troubleshooting already posted made no difference for you, then, as per the Forum Welcome, please post your own topic. A lot more people will see your post this way.

    Your post has been archived.

Viewing 6 replies - 1 through 6 (of 6 total)
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