I have a problem with the plugin: It looks like the plugin works, but the recived link is empty… but i have saved cart page in my wordprees admin panel… can anybody help me? I do not know what to do…
The page I need help with: [log in to see the link]
Thanks for contacting support forum.
I can see that the plugin is generating the link for cart successfully as I can copy the link via clipboard.
However, when visiting the cart link (generated above) page does not show anything. It may happen because of the theme conflict with the plugin.
Can you please go to Settings > Permalink and click “Save” button so that it can save Permalink settings?
Once that is done, check if it resolves the issue for you.
Let me know.
I’ve tried all the permalink options. In simple mode it does not work and in the other options the result is the same…
Thank you very much for your interest.
I am able to replicate issue on my local system now, it seems that this is happening because of update in WooCommerce plugin.
I am fixing the issue and you should soon receive the plugin update, once issue has been fixed, I will inform you so that you can update the plugin and start using it flawlessly.
Oh… thank you very much. Thank you for your work and your interest.
I have fixed this issue in version 2.0.5, please update the plugin to latest version and try creating a new shared cart and check if it working for you.
If you liked the speed and quality of support, please consider rating the plugin here: https://wordpress.org/support/plugin/woo-save-and-share-cart/reviews/
- This reply was modified 2 years, 4 months ago by Jan Dembowski. Reason: Deleted ?filter=5 from link
@wpgurudev Don’t put
?filter=5in your review links, it hides the non-5 star reviews from the person who uses that link and that’s not being completely honest. That’s not necessary as the stars default to 5 for all new reviews. The reviewer would manually need to change it to something other than 5 if they wanted to.
I’ve removed that part and now they’ll see the actual reviews and not just the 5 star ones.
@wpgurudev I have archived your admin ask and flagged your account for moderation.
While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
- Ask the user to install the Health Check plugin and get the data that way.
- Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
- Ask the user for the step-by-step directions on how they can reproduce the problem.
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
@wpgurudev I have archived your new reply. You are incorrect about the guidelines and if you continue to ask for access to a user’s site then you risk losing your plugin here.
This is not hard to understand. If you do not get it then feel free to contact the plugins team and I am sure they can explain the severity of this behavior.
Your account will remain flagged for the time being. This is not a ban, it just means it is a precaution to confirm you are adhering to the forum guidelines.
- The topic ‘Link is empty…’ is closed to new replies.