• Hello,

    I use bit file manager in my homepage for registred users to upload .zip archives in the frontend. Rightclick -> information on an uploaded file gives a menu where I can see the path and below click on a link.

    Now the problem: In the backend everything is fine, I get a working link. But in the frontend the <internal> path is added up in a way that the link doesn’t work anymore. Example:

    path: WP root/VOT/Hardware_MTU1_2023
    link: http://XXX.de/upload/usr/www/users/bktjst/VOT/Hardware_MTU1_2023
    working link would be: http://XXX.de/VOT/Hardware_MTU1_2023

    Has anyone an idea where my configuration is wrong?
    Thanks a lot and have a nice day,
    Markus Voth

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @bitpresssupport I have archived your reply and flagged your account for moderation.

    You cannot ask forum users for access to their site and if that is repeated then you may lose access to this site and have your plugin here closed. It is that serious.

    You need to reply here that you understand and will not repeat that again. This applies to @aihimel and @bitpressadmin as well.

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Thread Starter vothmarkus

    (@vothmarkus)

    hello Jan,

    thank you for your reply. Obviously there is a miss understanding about the given Links. Triple x.de is no registred domain and was just used as a symbol for my donain. I’m very sorry about the problems caused.

    My problem is still unsolved and I would bei very happy about any Help.

    Greetings, M. Voth

    Plugin Contributor Aftabul Islam

    (@aihimel)

    @jdembowski

    I understand and will be careful in the future.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Link in frontend results error 404’ is closed to new replies.