Link can’t click

  • upges

    (@upges)


    2 months, 1 week ago

    If this plugin active, our website link at footer can’t click (on this part), how to solve this?

    <div class="wp-block-kadence-column kadence-column182_4f9bf1-4e"><div class="kt-inside-inner-col">
    <h2 class="kt-adv-heading182_706521-2d wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color" data-kb-block="kb-adv-heading182_706521-2d">Quick Links</h2>



    <p class="kt-adv-heading182_b3be98-2c wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color hls-none" data-kb-block="kb-adv-heading182_b3be98-2c"><a href="https://h92y056pi6-staging.wpdns.site/" data-type="page" data-id="45">Home</a><br><br><a href="https://h92y056pi6-staging.wpdns.site/about/" data-type="page" data-id="295">About</a><br><br><a href="https://h92y056pi6-staging.wpdns.site/products-services/" data-type="page" data-id="462">Products &amp; Services</a><br><br><a href="https://h92y056pi6-staging.wpdns.site/connect-with-us/" data-type="page" data-id="440">Connect With Us</a></p>
    • This topic was modified 2 months, 1 week ago by upges.
    • This topic was modified 2 months, 1 week ago by upges.
Viewing 6 replies - 1 through 6 (of 6 total)
  • iamnfinitylc

    (@iamnfinitylc)

    2 months, 1 week ago

    Hey upges,

    Thanks for reporting the issue.

    Could you please share a Loom video or a short screen recording showing the problem you are facing with the footer links when the plugin is active? This will help us understand the behavior better and investigate it more quickly.

    Once we have the video, we will review it and get back to you as soon as possible.

    Best regards,
    Lead Connector Team

    Thread Starter upges

    (@upges)

    2 months, 1 week ago

    @iamnfinitylc Here the video, expired in 2 days: https://streamable.com/nxmu3x
    or Google drive video: https://drive.google.com/file/d/1w2T7N4Kws8JncF9vKSisSe6EqJMgrUX0/view?usp=sharing
    If you can see on my footer the quick links can not be clicked if your plugin is activated.

    • This reply was modified 2 months, 1 week ago by upges.
    Thread Starter upges

    (@upges)

    2 months, 1 week ago

    Hii, any updates for this problem? we have more than 1 site where the link brokens like this if LeadConnector plugin is activated.

    Using kadence theme, php 8.3, and last wordpress version.

    • This reply was modified 2 months, 1 week ago by upges.
    iamnfinitylc

    (@iamnfinitylc)

    2 months, 1 week ago

    Hey,

    Good news and thank you for reporting this issue. We checked on our end and confirmed that a fix was already in place. We also recorded a Loom video demonstrating the behavior on your site for verification.

    If you are still encountering the issue, please try clearing your site cache and then retest. Everything should work as expected after that.

    Once again, thank you for helping us keep the plugin stable by reporting these issues.

    Video : https://www.loom.com/share/7b06d32a05c64e89b0cc22fa342a0e45

    Thread Starter upges

    (@upges)

    2 months, 1 week ago

    @iamnfinitylc I can confirm that your plugin is still having issues, because it’s not just on one of my websites. Sometimes there are glitches like in your video (sometimes it works, sometimes it doesn’t), but when your plugin is deactivated, the link works continuously. I also show this in my video.

    https://drive.google.com/file/d/1CNpba4ScKjK_SIfdLVShgjWm-1NqIMKt/view?usp=sharing

    Thread Starter upges

    (@upges)

    2 months, 1 week ago

    @iamnfinitylc I am suspicious of this script, still testing it for now; with this script, if blocked, it does not automatically display the iframe. I am still doing further testing. The point is, the problem occurs when your plugin is active, it automatically displays a form iframe, even though there is no form embedded there, and the iframe sticks to the top of the section. I found this happening on more than just one website. But when there is a form code embedded on the page, stopping this script seems useless, maybe you can check it further. It seems to be problematic when using the Kadence popup. Thank you. We have already found the solution.

    <script src="https://link.msgsndr.com/js/form_embed.js"></script>
    • This reply was modified 2 months, 1 week ago by upges.
    • This reply was modified 2 months, 1 week ago by upges.
    • This reply was modified 2 months, 1 week ago by upges.
Viewing 6 replies - 1 through 6 (of 6 total)

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