link advertising during payment

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Aamir

    (@aamiribsf)

    4 months, 2 weeks ago

    Hello @kaklappen,

    I see that you’ve already opened a ticket with us in our support forum regarding the same issue. We have responded to your inquiry there, and I encourage you to continue the conversation in the forum for further assistance.

    If you need anything else, feel free to reach out to us there, and we’ll be happy to help.

    Best regards,

    Thread Starter schmekbu

    (@kaklappen)

    4 months, 2 weeks ago

    yes thanks. but so far I have not heared back from support.

    …..

    I understand that you’re trying to remove the Link autofill prompt while using Stripe Payments for WooCommerce but haven’t been able to do so through CSS or Stripe dashboard settings. Usually, the Link option is managed through the stripe dashboard directly 

    Let me share this scenario with our development team to get their insights. We will get back to you as soon as we have an update from them.

    …

    so what to do?

    Thread Starter schmekbu

    (@kaklappen)

    4 months ago

    Do you have an estimate on how long it will take? I need to shut down the staging environment due to resource constraints.

    Thread Starter schmekbu

    (@kaklappen)

    4 months ago

    I tried a lot, non of this is working 


    .p-LTR .p-LinkAutofillPromptButton {
      padding-right: 4px;
      display: none;
    }
    	

    .AnimateSinglePresenceItem {
        display: none;
    }


    	.p-LinkAutofillPromptButton {
        display: none;
    }


    .AnimatePresence {
        display: none;
    }

    deactivating link in the stripe dashboard has no effect

    payment methodes are handled by “the payment plugin”

    the first one “default my configuration” is link deactivated

    the second one is handled by your plugin, I cant change anything.

    as you can see here, the checkout plugin (your plugin) is handling the payment mehthodes
    so you have to give an option to deactivate link

    Thread Starter schmekbu

    (@kaklappen)

    3 months, 3 weeks ago

    I have spoken directly with Stripe support regarding the issue, and they have confirmed that it is indeed a problem with your plugin. The “Link” option is deactivated across all of Stripe, except for the section that is managed by your plugin. Since the plugin is handling this feature, Stripe is unable to disable it on their end.

    I have opened a support ticket with Stripe and will send you the ticket number via email for your reference.

    Please find a solution to this issue, as it has been confirmed that it is not a problem on Stripe’s side.

    Thread Starter schmekbu

    (@kaklappen)

    3 months, 2 weeks ago

    I noticed that the issue has been marked as “resolved,” but it is far from being addressed. It seems like there hasn’t been much attention given to it, and I would appreciate your help in finding a solution.

    marking unresolved topics as reslolved is not a solutoin ….

    Thread Starter schmekbu

    (@kaklappen)

    2 months, 3 weeks ago

    can someone please take care of this? @aamiribsf

    Thread Starter schmekbu

    (@kaklappen)

    2 months, 2 weeks ago

    I had a frustrating experience with this plugin. I spent a lot of time communicating with support, but they were unhelpful and did not provide any solutions.

    They kept asking for excessive information, wasting my time, and ultimately did not take action to resolve the issue. It felt like they were just waiting for me to give up.

    I’ve decided to delete the plugin and switch to a better option: Woo Stripe Payment. This plugin works flawlessly and is far superior!

    https://wordpress.org/plugins/woo-stripe-payment/

    Save yourself the trouble and choose a more reliable solution.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 months, 1 week ago

    Hi @kaklappen,

    We apologize for any inconvenience this may have caused. I believe our development team has responded to your ticket. If you have any further questions or concerns regarding this matter, please reply to the ticket.

    Additionally, I’d like to update this thread to ensure others in the community can understand the situation if they would like to do the same thing.

    This behavior is actually expected from Stripe and not an issue with our plugin. The Link shortcut appears automatically when certain conditions are met, and disabling it requires a manual change from our side. So, if for some reason the Link shortcut needs to be hidden, please reach out to us through our Support Portal, and we will help you with that.

    Kind regards,
    Herman 😊

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