Plugin Support
kamenk
(@kamenk)
Hello Corrinda,
Thank you for taking the time to share your feedback. We truly appreciate hearing from users, as it helps us better understand their experiences and identify areas where we can improve.
Regarding the issues you mentioned with the SiteGround Migrator plugin, the best way for us to properly investigate the situation would be to open a support ticket through your SiteGround account. This would allow our team to review the migration process in detail, check the relevant logs, and determine what may be causing the reported failures.
You can find instructions on how to submit a support ticket below:
https://eu.siteground.com/kb/how_to_post_support_tickets/
Please note that in some cases migration issues may also be related to limitations or configurations on the source hosting environment, such as low PHP memory limits, security restrictions, server timeouts, or interference from certain plugins or firewall rules. Reviewing the migration through a support ticket helps us determine whether the issue originates from the source server, the transfer process, or another configuration.
We would be happy to take a closer look and assist further.
Best Regards,
Kamen Kumanov