Support » Plugin: Slimstat Analytics » Limited service

  • Plugin stopps every end of the month. If you like to get a permanent statist you have to buy the Pro Version.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Smovi,

    I’m sorry for the misunderstanding, but for clarification, what you state here above is FALSE and MISLEADING. Our plugin is fully functional, and no off-the-shelf features are restricted and limited to “pro” customers. Your issue was posted here

    https://wordpress.org/support/topic/missing-data-and-drop-down-menu/

    As I said in that post, the confusion stems from the fact that Slimstat uses the “CURRENT MONTH” time range as the default time window to display reports and metrics. So it is normal that every 1st of the month your reports look empty. Simply set a different time range to see the corresponding reports and metric.

    No need to purchase any paid add-on to make that work. We might change this to always show the last 30 days instead. I hope this clarifies the misunderstanding, and that you will consider changing your rating. What do you think? Would this work for you?

    Best,
    Jason

    • This reply was modified 1 year, 5 months ago by  Jason Crouse.
    Plugin Author Jason Crouse

    (@coolmann)

    Smovi, you there?

    I see that I’m not the only one who got confused with the cleared logs every 1st of the month.

    You know what I think of Slimstat and how much I love it but as you said, an update to always show the last 30 days would be more than awesome!

    Leaving a one star review just for this is silly though.

    Plugin Author Jason Crouse

    (@coolmann)

    @catmania, that’s exactly what the next update of Slimstat will introduce 🙂 No more confusion!

    Jason.

    That’s great Jason, I’m looking forward to it!

    @smovi maybe asking for support would have been nicer. This is a very good plugin active on more than 100k websites: do you really think all those people are just fine with losing data every month, or wasn’t it more plausible that there was something you had not understood about how the plugin works?

    There’s always room for improvement, but not through a negative review. It’s just not nice!

    Plugin Author Jason Crouse

    (@coolmann)

    @ste_95 thank you for your kind words. Unfortunately sometimes people don’t consider the amount of (unpaid) work that goes into developing a plugin like Slimstat. They just think about their little website and the frustration caused by a bug pushes them to lash out and leave negative reviews. Our track record, and average rating though, shows what you said, that MOST people think this is a “very good plugin” 🙂

    Best,
    Jason

Viewing 7 replies - 1 through 7 (of 7 total)
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