Limited number of items in the form list?

  • bswanson

    (@bswanson)


    5 years, 1 month ago

    Hi all, thanks for building/maintaining this plugin!

    Trying to use it to populate a form within Elementor, and it’s all going fine except that under the dropdown labeled “Choose a form to embed:” We’re not seeing forms that were created recently. We see our 50 oldest forms. Any thoughts on why that might be happening?

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Michael Beckwith

    (@tw2113)

    The BenchPresser

    5 years, 1 month ago

    In the settings page, there should be a “Refresh Formstack form cache” link that you can click to update your site’s cached values. We have it set up to not be hitting the API constantly for forms data.

    Thread Starter bswanson

    (@bswanson)

    5 years, 1 month ago

    Thanks Michael,

    I just tried that, and still seem to be having the same problem. Any other thoughts? Could it be related to elementor?

    -Brad

    Plugin Author Michael Beckwith

    (@tw2113)

    The BenchPresser

    5 years, 1 month ago

    I won’t completely rule Elementor out from interfering somehow, but the dropdowns and whatnot from our popups should be populating from a saved option that we set up with the plugin.

    Do the quick stats on the settings page reflect accurate numbers?

    Thread Starter bswanson

    (@bswanson)

    5 years, 1 month ago

    On the settings page it displays the following:

    Status
    Available Forms: 2
    PHP Version: 7.0.31

    Our Formstack account has 87 forms in it, but just the 50 oldest are appearing in the dropdown menu.

    Plugin Author Michael Beckwith

    (@tw2113)

    The BenchPresser

    5 years, 1 month ago

    Would you be willing to try with the 2nd link available for clearing formstack tokens? It should have you re-authenticate with your account and do a fresh pull then as well.

    Thread Starter bswanson

    (@bswanson)

    5 years, 1 month ago

    Just tried that. Issue seems to persist…

    Plugin Author Michael Beckwith

    (@tw2113)

    The BenchPresser

    5 years, 1 month ago

    Hrm, not sure what to say on that front any more. Are you willing to contact Formstack customer support to see if they can detect any issues that may be having an effect here? I’m only able to debug the plugin side of things.

    Thread Starter bswanson

    (@bswanson)

    5 years, 1 month ago

    Will do, thanks for all your help!

Viewing 8 replies - 1 through 8 (of 8 total)
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