Support » Plugin: WP Live Chat plugin for WordPress - Tidio » Limited filtering and poor support

  • For some reason chat plugins for WordPress don’t allow filtering by what should be the most obvious criteria: categories and tags. This specific plugin is not exception but then it has even poorer filtering capabilities, compared with other equivalent plugins.

    Support is slow and pretty much template based, forwarding to obvious resources and “solutions”. It’s ironical that after 3 days trying to have chat support for a chat plugin, that was never possible.

    • This topic was modified 1 month, 2 weeks ago by Torgut.
    • This topic was modified 1 month, 2 weeks ago by Torgut.
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  • Plugin Support olektidio


    Hi there,

    While searching for specific conversations is something we are still working to improve, on the Contacts list, searching works flawlessly. We strongly advise using that option.

    I am very sorry for the experience. I want to assure you we do our best to provide the necessary support to all our users and we find good communication to be essential.

    I will be happy to personally help you and answer any questions. You can reach me at

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