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[Resolved] Limited access to wp-admin after cloning to new server

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Cory Lamle

    @corylamleorg

    Hey Clearmedia,

    You will probably need to work with the server admin to make-sure the file permissions are setup correctly…

    Cheers~

    Who marked this post as resolved?????

    Thanks @lifeinthegrid – this has never been an issue before and has now happened across multiple sites on different servers. Packages are created and downloaded from the same server (our dev enviro) and uploaded and installed. Once installed on the new server (the live enviro), our dev in the Philippines, who performed the clone / install, is not able to access wp-admin area at all.

    Why would this suddenly be an issue when it hasnt been before?

    Plugin Author Cory Lamle

    @corylamleorg

    Hi Clearmedia,

    I marked it as resolved, normally if I don’t hear back in a week or so it gets set to resolved as this helps me better track the threads…

    Usually something on your server changed or the person who FTP the files up to the new location could have different permission. Most of the time this is related to permission issues that the plugin can’t solve directly.

    I would double check the permissions and group owner of the files and folders your working with. Check the values on a system that works and compare them to one that does not work, you will probably be able to isolate the issue this way. If your still having issues you can submit a support ticket and I’ll look at your system a bit closer…

    Cheers~

    Plugin Author Cory Lamle

    @corylamleorg

    Hi Clearmedia,

    Any progress on this item?

    Sorry for the late reply @lifeinthegrid – I finally got to the bottom of the problem. Unfortunately for others experiencing this it came down to a geo-block from the server in response to the Heartbleed bug. Thanks for taking the time to respond though – much appreciated and kudos for your support!

    Plugin Author Cory Lamle

    @corylamleorg

    Sounds good… Thanks for the feedback!

Viewing 6 replies - 1 through 6 (of 6 total)
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