Support » Plugin: Like Button Rating ♥ LikeBtn » likes not working

  • Resolved thequilterstouch

    (@thequilterstouch)


    we are using the likebtn lugin for voting on a video contest and are having trouble that the buttons have stopped registering likes. it will show that you liked it but doesn’t go to statistics and eventually it goes back to the number before you click it on the post view.

    https://wordpress.org/plugins/likebtn-like-button/

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Author LikeBtn

    (@likebtn)

    Could you please provide a link to the page with Like Button or send it to info@likebtn.com

    thequilterstouch

    (@thequilterstouch)

    Plugin Author LikeBtn

    (@likebtn)

    Which version of the plugin are you using?

    Try to click “Test synchronization” on the plugin Settings page and let us know the results.

    thequilterstouch

    (@thequilterstouch)

    using version 1.9 – that is the current one as far as I can see.

    I have tested synchronization and it shows “OK” and it was working till just a day or so ago.

    I though I had found a work around it by putting my own parameters in a short code but it isn’t working again today.

    I have disabled all plugins that weren’t there before and still no help. This is an expensive competition for it to be down like this.

    Plugin Author LikeBtn

    (@likebtn)

    Could you please send screenshots of the plugin Settings, Buttons and Statistics tabs.

    Could you please also try to click “Run full synchronization manually” on Settings tab and let us know the results.

    This page http://www.dapaperchase.com/kamui-chosen/ – is it simple post or any other post type?

    thequilterstouch

    (@thequilterstouch)

    I just realized that I had a cache plugin that I disabled when I first started having troubles but didn’t clear the cache. I cleared it and now they are working fine. I guess I need to see if I can set the cache plugin to not cache the posts with likes.

    I have the posts set as standard

    Plugin Author LikeBtn

    (@likebtn)

    What is the name of the cache plugin? Maybe we can help you.

    thequilterstouch

    (@thequilterstouch)

    Quick Cache

    thequilterstouch

    (@thequilterstouch)

    the likebtn stopped working again. I don’t have quick cache installed anymore. Any ideas will be greatly appreciated since we have a bunch of Hip Hop artists getting upset with us.

    Plugin Author LikeBtn

    (@likebtn)

    What do you mean under “stopped working”?

    We can see working Like Button here: http://www.dapaperchase.com/kamui-chosen/

    thequilterstouch

    (@thequilterstouch)

    they seem like they are working but they don’t actually show on stats – on our dashboard or on likebtn.com stats

    Plugin Author LikeBtn

    (@likebtn)

    Could you please send screenshots of the plugin Settings, Buttons and Statistics tabs.

    thequilterstouch

    (@thequilterstouch)

    I have sent an email to the info@likebtn.com email address with screen shots

    Plugin Author LikeBtn

    (@likebtn)

    There are 9 likes here http://www.dapaperchase.com/valley-joe/ and in Statistics.

    Same with http://www.dapaperchase.com/c-jerknz-video/

    Which posts have different number of likes on website and is Statistics?

    Have you tried to click “Run full synchronization manually”?

    thequilterstouch

    (@thequilterstouch)

    I have run full synch manually, it was working till the weekend then it stopped. it didn’t lose the likes it had just not keeping any new ones

Viewing 15 replies - 1 through 15 (of 21 total)
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