This support forum is for the free version of the plugin, it's always best to contact support directly at http://smashballoon.com/custom-facebook-feed/support/ if you need support for the Pro version.
Can you update your plugin to the latest version (1.3.0)? It looks like you're using an older version of the plugin. You'll need to ensure that your license key is activated in order to update. Facebook's October API changes removed the like and comment counts from the graph and so the latest update of the plugin addresses this issue and retrieves them in a different way.
If you have any further need for support then don't hesitate to contact me at firstname.lastname@example.org.
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