Custom Facebook Feed
[resolved] Likes not showing (3 posts)

  1. cbkdsc
    Posted 2 years ago #


    It may be as a result of recent updates but I notice that it looks like my posts have no 'likes' or comments in the facebook widget. In reality they do however.

    See the sidebar here for example: http://kimmagedsc.ie/category/news/

    I have the pro version.

    Thank you.


  2. smashballoon
    Plugin Author

    Posted 2 years ago #

    Hey cbkdsc,

    This support forum is for the free version of the plugin, it's always best to contact support directly at http://smashballoon.com/custom-facebook-feed/support/ if you need support for the Pro version.

    Can you update your plugin to the latest version (1.3.0)? It looks like you're using an older version of the plugin. You'll need to ensure that your license key is activated in order to update. Facebook's October API changes removed the like and comment counts from the graph and so the latest update of the plugin addresses this issue and retrieves them in a different way.

    If you have any further need for support then don't hesitate to contact me at support@smashballoon.com.

    Many thanks,


    [Moderator Note: Please ensure that you are embedding links correctly in your posts.]

  3. cbkdsc
    Posted 2 years ago #

    Thanks John,

    I hadn't activated my licence key. The problem is resolved.

    Thanks for the response!

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