Support » Plugin: WP Video Lightbox » Lightboxes no longer working (no video)

  • Resolved tallhat

    (@tallhat)


    As some others have reported, our lightbox video popups are no longer working. the lightboxes appear, but all are blank – no videos.
    I note the points about updating themes, but it appears this issue is affecting quite a few people with different setups, so it would be useful to have some pointers on what the problem is so that we can try and fix any theme issues. for instance, some of us may be on older themes without updates available, or themes have been customised and upgrades are problematic.
    does anyone know *why* we’re now getting blank popups following WP core updates?

    btw, our theme is https://themetrust.com/wordpress-themes/create/

    thanks 🙂

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    As some others have reported, our lightbox video popups are no longer working. the lightboxes appear, but all are blank – no videos.

    When did this behavior start? Did you update a plugin or theme? Have you tested one of WordPress default themes like Twenty Sixteen?

    Can you share the shortcode you are using?

    for instance, some of us may be on older themes without updates available, or themes have been customised and upgrades are problematic.

    In this forum we only manage and troubleshoot our plugin. We have no control over theme development. Our plugin follows WordPress coding practices. We make sure that our plugin runs with WordPress default themes. Unfortunately theme related issues can only be troubleshooted by the theme developers. If your theme is too old and no longer updated, then I recommend that you look for an alternative. If you don’t, you might run the risk of running into issues along the way. Remember that WordPress keeps updating the CMS platform. So plugin and theme developers must stay up to date.

    You might be interested in the following link providing pointers for a good theme.

    https://www.tipsandtricks-hq.com/when-themes-go-wild-importance-of-using-a-properly-coded-wordpress-theme-2270

    Let me know if the above helps you.

    Kind regards

    • This reply was modified 1 year, 6 months ago by mbrsolution.
    • This reply was modified 1 year, 6 months ago by mbrsolution.
    • This reply was modified 1 year, 6 months ago by mbrsolution.

    ok i’ve managed to fix this fairly easily (but after a lot of detective work). the issue in my case was an older version of jquery.prettyPhoto.js in the THEME js directory which was overriding the WPVL plugin version of that file. it seems that old js file in “themes” hadn’t been written for secure connections so Chrome was blocking the content in the popup lightbox.

    so… i took the jquery.prettyPhoto.js file from the new WPVL plugin folder and replaced the theme version with it.
    yes, i do realise this could have longer term implications with theme updates, and ideally the theme itself should be audited/updated, but in case this helps anyone get to the bottom of what is clearly now a common issue (inc. theme developers).

    Plugin Support mbrsolution

    (@mbrsolution)

    I am happy to know that you managed to resolved your issue 🙂

    Also, thank you for sharing your solution. I am sure this will help others running into a similar issue as yours.

    Enjoy the plugin.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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