Sona
(@support-web-dorado)
Hi @fakeplastic,
Thanks for your inquiry.
The issues maybe connected with your theme’s JS error.
But we cannot tell you for sure until have a chance to check the issue from the back-end of your website.
Can I ask you to write us at support@web-dorado.com and provide full admin access to your website mentioning this forum post URL in your email.
Our developers will check and solve the issue as soon as possible.
Firebug returns the following:
TypeError: jQuery(…).mCustomScrollbar is not a function
Does that help?
Sona
(@support-web-dorado)
@fakeplastic,
This information is not enough for proceeding. Please contact me at stated email address. Thank you.
Hey!
i think i might have the same problem. unfortunately i only see the load spinner, when i try to click on the images in order to get in to the gallery.
this is the page: http://mahlzeitbremen.de/nachmittagstipps/
i would be glad to have your help
kindly
Temi
Hey @tesfay1990!
Thanks for letting us know!
I see you are running 2.1.28 version of the plugin. There was a bug in this version, which might be the cause of this issue.
Could you please download 2.1.29, deactivate and delete current version and then install downloaded new release?
Let us know if this fixes the problem.
Thank you! Have a great day!
Hey!
Sorry but it didn’t work. I still just see the loading icon. :/
Cheers
Temi tesfay
Hi @tesfay1990!
In that case, could you please contact our team through this form? Please send the link to this forum thread in your message.
Our development team will check the issue and we’ll post the solution here.
Thanks in advance!
