Moderator
James Huff
(@macmanx)
Volunteer Moderator
Are you using a specific plugin for the lightbox, or is it part of your theme?
If it’s part of your theme, what is the name of the theme, and where did you get it from?
I am using the Church theme by themehall.com. It is a Responsive HTML5 Omega child theme for WordPress. I previously used WooCommerce, used the Clock theme, so still had everything from that and selected the lightbox option through WooCommerce. The Church theme says it is compatible with WooCommerce, but I am wondering if there might be a lightbox from both the Church theme and WooCommerce and they are in conflict? I am not good enough with programming code to tell, though.
Thanks for any help you can give.
Debbie Harris
http://www.newprairiestore.com
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Ok, as that is a commercial theme, we ask that you please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.
https://themehall.com/contact
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.