Title: Lightbox not loading Last modified: September 21, 2018 --- # Lightbox not loading * Resolved [dvharrison](https://wordpress.org/support/users/dvharrison/) * (@dvharrison) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/) * Please help. I use WordPress for our class website and when I click a thumbnail, the lightbox fails to load. Instead we just see a faded screen and the loading icon. * WordPress version: 4.9.8 * Photo Gallery version: 1.5.4 * The template is custom made using Bootstrap. * Please advise if you need any more information from me * Kind regards * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flightbox-not-loading-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/lightbox-not-loading-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/lightbox-not-loading-2/page/2/?output_format=md) * Plugin Contributor [Photo Gallery Support](https://wordpress.org/support/users/photogallerysupport/) * (@photogallerysupport) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10711940) * Hi, * We sincerely apologize for the inconvenience. This problem might be a conflict with another plugin or your website theme. * Please try to deactivate the plugins one by one and check your gallery each time. See whether the problem persists after deactivating all other plugins. You can re-activate them again after you finish the troubleshooting. * You can also switch the theme to a WordPress default and see if the problem persists. * Please keep us posted on the results. Thanks! Have a great day! * Thread Starter [dvharrison](https://wordpress.org/support/users/dvharrison/) * (@dvharrison) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10717213) * Hi I have deactivated all plugins and it made no difference. * However, I tried the website with the default twentyfifteen template and it worked normally. * I looked into my Firebug console and got the following message: * `[Show/hide message details.] TypeError: e.event.props is undefined[Learn More] jquery.mobile.min.js:2:3047 [https://my.site/wp-content/plugins/photo-gallery/js/jquery.mobile.min.js:2:3047](https://my.site/wp-content/plugins/photo-gallery/js/jquery.mobile.min.js:2:3047) [https://my.site/wp-content/plugins/photo-gallery/js/jquery.mobile.min.js:2:164](https://my.site/wp-content/plugins/photo-gallery/js/jquery.mobile.min.js:2:164) [https://my.site/wp-content/plugins/photo-gallery/js/jquery.mobile.min.js:2:113](https://my.site/wp-content/plugins/photo-gallery/js/jquery.mobile.min.js:2:113) [https://my.site/wp-content/plugins/photo-gallery/js/jquery.mobile.min.js:2:2](https://my.site/wp-content/plugins/photo-gallery/js/jquery.mobile.min.js:2:2)` * I have enabled it so the gallery scripting only loads on the gallery page and also enabled href attribute, but this doesn’t appear to have made any difference. Even trying to view the larger image (not loading the lightbox) doesn’t seem to work. * Please help. * [Web-Dorado Team](https://wordpress.org/support/users/wdteam/) * (@wdteam) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10717722) * May I ask, does the theme have a wp_footer()? Also, have you done any customization? * Thanks in advance, have a nice day! * Thread Starter [dvharrison](https://wordpress.org/support/users/dvharrison/) * (@dvharrison) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10717732) * Hi * It does but the script is in the header.php instead as * ``` ``` * The template is one that I have created * I’m open to suggestions if it should go back in the footer.php - This reply was modified 7 years, 10 months ago by [dvharrison](https://wordpress.org/support/users/dvharrison/). * [Web-Dorado Team](https://wordpress.org/support/users/wdteam/) * (@wdteam) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10717902) * May I ask you to check is there a wp_footer() in footer.php? * Thanks in advance! * Thread Starter [dvharrison](https://wordpress.org/support/users/dvharrison/) * (@dvharrison) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10717917) * There is indeed an * `` * in the footer * [Web-Dorado Team](https://wordpress.org/support/users/wdteam/) * (@wdteam) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10718007) * Could you please send us the zip file of your theme? You can contact our support team using the following email address: **[support@web-dorado.com](https://wordpress.org/support/topic/lightbox-not-loading-2/support@web-dorado.com?output_format=md)** Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well. * Thread Starter [dvharrison](https://wordpress.org/support/users/dvharrison/) * (@dvharrison) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10718130) * I tried that email address but have had 2 mail delivery failed messages. * ``` This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: webdoradojoomla@gmail.com (ultimately generated from support@web-dorado.com) host gmail-smtp-in.l.google.com [173.194.76.27] SMTP error from remote mail server after end of data: 552-5.7.0 This message was blocked because its content presents a potential 552-5.7.0 security issue. Please visit 552-5.7.0 https://support.google.com/mail/?p=BlockedMessage to review our 552 5.7.0 message content and attachment content guidelines. u13-v6si4085132wmd.167 - gsmtp ``` * [Web-Dorado Team](https://wordpress.org/support/users/wdteam/) * (@wdteam) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10718332) * Dear Deb, * Please note that we have received your request. * We will test and provide the proper solution as soon as possible. * Thanks, have a nice day! * [sanktuariumczarna](https://wordpress.org/support/users/sanktuariumczarna/) * (@sanktuariumczarna) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10721271) * U mnie jest dokładnie ten sam problem. Lightbox not loading. Już nie mam pomysłu, co zrobić, aby to poprawnie działało. * [Web-Dorado Team](https://wordpress.org/support/users/wdteam/) * (@wdteam) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10721602) * Hi [@sanktuariumczarna](https://wordpress.org/support/users/sanktuariumczarna/), * We are sorry for the inconvenience. * Could you please provide the URL of the page where you have the gallery running? * Thank you in advance. * [sanktuariumczarna](https://wordpress.org/support/users/sanktuariumczarna/) * (@sanktuariumczarna) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10722876) * Na tej stronie nie działa żadna galeria * [http://www.sanktuarium-czarna.pl/?page_id=9221](http://www.sanktuarium-czarna.pl/?page_id=9221) * Nie ładują się też inne galerie na stronie głównej. Wczoraj zaktualizowałam wtyczkę i problem występuje od momentu aktualizacji 🙁 * Wylaczylam też wszystkie inne wtyczki, nic to nie pomogło. - This reply was modified 7 years, 10 months ago by [sanktuariumczarna](https://wordpress.org/support/users/sanktuariumczarna/). * Plugin Contributor [Photo Gallery Support](https://wordpress.org/support/users/photogallerysupport/) * (@photogallerysupport) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10723869) * Hi, * We’re sorry for any trouble the plugin may have caused. Could we please have a closer look at the problem? Please email us at [support@10web.io](https://wordpress.org/support/topic/lightbox-not-loading-2/support@10web.io?output_format=md) and send the link to this forum thread. * Our development team will figure out a solution as soon as possible and we’ll share it here as well. * Thanks! Have a great day! * [mprobasco](https://wordpress.org/support/users/mprobasco/) * (@mprobasco) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10725003) * I am also experiencing this issue on a site where this plugin is used. The gallery will load, however when you click on a thumbnail, nothing happens. I looked in the developer console and I also do not see anything erring out or any references to javascript/jquery which do not exist. * Here is a link to the site, all galleries on the site are acting the same way: [https://thebarnatallenacres.com/photo-gallery-2/](https://thebarnatallenacres.com/photo-gallery-2/) * [Web-Dorado Team](https://wordpress.org/support/users/wdteam/) * (@wdteam) * [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/#post-10725446) * Dear [@mprobasco](https://wordpress.org/support/users/mprobasco/), * Would you please mention the version of the plugin you have installed? * Thank you in advance. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/lightbox-not-loading-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/lightbox-not-loading-2/page/2/?output_format=md) The topic ‘Lightbox not loading’ is closed to new replies. * ![](https://ps.w.org/photo-gallery/assets/icon-256x256.png?rev=2068745) * [Photo Gallery by 10Web - Mobile-Friendly Image Gallery](https://wordpress.org/plugins/photo-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/photo-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/photo-gallery/) * [Active Topics](https://wordpress.org/support/plugin/photo-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/photo-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/photo-gallery/reviews/) * 21 replies * 6 participants * Last reply from: [Photo Gallery Support](https://wordpress.org/support/users/photogallerysupport/) * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/lightbox-not-loading-2/page/2/#post-10776834) * Status: resolved