Support » Plugin: Gallery Manager » Lightbox no longer working, old features no longer available

  • Resolved jennv

    (@jennv)


    I have used Gallery Manager Pro since it was Fancy Gallery Pro. I recently updated my license in order to upgrade the plugin. However, there are several problems.

    1. The lightbox is not working. I have updated the settings, disabled and re-enabled the Lightbox, and yet when I click a picture all it does is open the picture in a new link. Also, when you opened the image before in the lightbox you got the image title information. That does not display either.

    2. The possibility to choose how the lightbox is displayed, all thumbnails vs one single thumbnail, is gone. I was displaying some of my galleries as just the first image. That option appears to no longer be there.

    These problems are occurring on both mobile and desktop.
    Also, I recently upgraded my site to PHP 7.0.

    If I’m simply not using the new version of the plugin correctly, please help. If these are not issues that can be resolved, please refund me my latest $39 that I paid TODAY and I will find a new plugin that will do what I need.

    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Author Dennis

    (@dhoppe)

    I am sorry to hear the upgrade has had bad side effects for you. Please start a Pro support ticket on my website and I promise to solve these issues in no time. 🙂

    1. Usually the lightbox works great. But sometimes there are other JavaScript libraries in conflict.

    2. You can still start showing the gallery inside the lightbox from a gallery or a single image or a simple text link. This option is now called “hash-link”.

    How can I submit the form without agreeing to pay 39 euros for any “missing” information? I do not agree, and if that is the condition, please refund 39 euros I paid two weeks ago and we’ll be done.

Viewing 2 replies - 1 through 2 (of 2 total)
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