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Facebook Page Promoter Lightbox
Lightbox leads to a /undefined page (4 posts)

  1. josealliessmael
    Member
    Posted 1 year ago #

    Hi !

    Lightbox plugin works well when user click 'like' button. But, whenever user choose to click on 'x' button, it leads to a 'www.site.com/undefined page', which donĀ“t exist. Does anybody have any tip for me ? Thanks !

    https://wordpress.org/plugins/facebook-page-promoter-lightbox/

  2. Arevico
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    Thank you for opening a topic. Can you send me the url to your website so i can check it out and see what causes the issue?

    In the meantime, you can check the following:

    - The close button is a link element. Sometimes other plugins (advertisement, link plugins ,etc) can interfer with this.

    - Make sure that the website has a HTML5 doctype. Sometimes, unplanned browser behaviour can occur due to doctype interpretation. Make sure header.php in your themes directory starts with:
    <!DOCTYPE html>

  3. millinerclaire
    Member
    Posted 11 months ago #

    Hi,

    I am having the same problem. I have the Responsive Lightbox plugin on my site, and it works well (it is exactly what I want!).

    http://www.clairestrickland.com/index.php/folio/

    But when the user clicks on the 'x' button to close the image the url leads to:

    http://www.clairestrickland.com/index.php/folio/undefined

    and this is the same for all images anywhere on the site displaying through the Responsive Lightbox. Eg. the image on the home page opens in a pop up image when you click on it, but then leads to the 'undefined' wordpress page when the user clicks on the 'x'.

    I have very few plugins that are running on my site - askimet, hello dolly, and a google analytics one.

    My theme is twentytwelve with a few tweaks made by me through a child theme. I have tried activating the original twentytwelve theme, and the issue is still there.

  4. millinerclaire
    Member
    Posted 11 months ago #

    Sorry, ignore me! I have come through to the wrong support forum. I actually need to contact the developers of 'Responsive Lightbox'. But I do have the same problem.

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