Title: Lightbox Broken Last modified: August 21, 2016 --- # Lightbox Broken * [nymills](https://wordpress.org/support/users/nymills/) * (@nymills) * [12 years, 6 months ago](https://wordpress.org/support/topic/lightbox-broken/) * The Lightbox just broke with a site we just launched. It was running fine yesterday. Now it has quit running the Lightbox. Any thoughts on fixes? I’ve tried reuploading photos. I have about a half a dozen galleries. * [http://wordpress.org/plugins/nextgen-gallery/](http://wordpress.org/plugins/nextgen-gallery/) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/lightbox-broken/page/2/?output_format=md) [→](https://wordpress.org/support/topic/lightbox-broken/page/2/?output_format=md) * [tizz](https://wordpress.org/support/users/tizz/) * (@tizz) * [12 years, 6 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303225) * What has changed since it was working? “Nothing” isn’t the right answer 🙂 * Thread Starter [nymills](https://wordpress.org/support/users/nymills/) * (@nymills) * [12 years, 6 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303372) * This was a test site that went live. We did not move the content but changed the folder name and the site URL and information. You can see the site gallery by visiting [THE WEBSITE link.](http://www.elcaribecaterers.com/gallery/photos) If you look at the gallery the photos show but not in the gallery plugin. Please let me know what we need to change in order to correct the plugin issue. * Thank you for your help with this! * [tizz](https://wordpress.org/support/users/tizz/) * (@tizz) * [12 years, 6 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303374) * > but not in the gallery plugin * Do you mean “but not in the lightbox”? Change the path at Gallery -> Other Options- > Lightbox Effects -> Show Advanced Settings * Thread Starter [nymills](https://wordpress.org/support/users/nymills/) * (@nymills) * [12 years, 6 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303375) * Yes. The images popup but it’s pulling in the full image on the screen and leaving the site page rather than running in the lightbox over the top of the website. * I did make changes to the path. I checked the site files to see if the path was correct. It is but it’s still not working correctly. * I have the images in folders on the harddrive. Do I need to uninstall and reinstall the plugin and files? * Any thoughts? * Thanks! * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [12 years, 6 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303378) * [@nymills](https://wordpress.org/support/users/nymills/) – Do you have an example of this so we can at least see it in the public eye? We may still need a Bug Report ([http://www.nextgen-gallery.com/report-bug/](http://www.nextgen-gallery.com/report-bug/)… please reference this topic) submitted to sort out a possible solution though. * Thanks! * – Cais. * [acktacky](https://wordpress.org/support/users/acktacky/) * (@acktacky) * [12 years, 6 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303383) * I don’t know if my problem is the same, but the lightbox on a site I’m working on is also not working. I believe it was working before (this is one of those projects that gets passed around a lot), but is no longer working. I tried upgrading the plugin, and that also didn’t fix it. * I think I know what the problem is, but going through the plugin I was unable to get it change. * Then, looking at the lightbox setting, I saw that it was set to “thickbox”. After changing it to pretty much any of the other lightboxes, it started working for me. * The problem with thickbox is that it’s spitting out the class as “\”thickbox\”” which is causing the thickbox to fail loading. If you change the class to be “ thickbox” in the inspector, it works properly. I’ll report this as a bug, but just figured I’d mention this. I don’t think OP was using thickbox as their lightbox choice. * Thread Starter [nymills](https://wordpress.org/support/users/nymills/) * (@nymills) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303432) * So, yes, the lightbox is not working. Here’s a link – [http://www.elcaribecaterers.com/gallery/photos/couples/](http://www.elcaribecaterers.com/gallery/photos/couples/) * [sneakypete](https://wordpress.org/support/users/sneakypete/) * (@sneakypete) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303435) * Same exact issue happening to my site, just as OP describes. Changing to lightbox/ thickbox/etc does nothing, cleared my cache, disabled all other plugins… nothing seems to do it. No changes have been made on this site in 3 weeks, could it be server related? * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303446) * [@nymills](https://wordpress.org/support/users/nymills/) – Thanks for the link to the gallery you are seeing the problem on, I can see it happening there as well. Did you submit a Bug Report on this issue, yet? * – Cais. * [junaid ashraf](https://wordpress.org/support/users/junaid-ashraf/) * (@junaid-ashraf) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303452) * I have the same issue as nymills * [tzoanna](https://wordpress.org/support/users/tzoanna/) * (@tzoanna) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303454) * same here sadly. I am using nextgen on aabc.nl and since updating it to the latest version lightbox no longer works. * – I submitted a bug report. Any ideas on quick fixes in the meantime? * [tzoanna](https://wordpress.org/support/users/tzoanna/) * (@tzoanna) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303456) * Update: I managed to fix this using the FAQ [http://www.nextgen-gallery.com/galleries-opening-lightbox/](http://www.nextgen-gallery.com/galleries-opening-lightbox/) In the end i even had to manually edit the database but it works again 🙂 * Thread Starter [nymills](https://wordpress.org/support/users/nymills/) * (@nymills) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303458) * Where in the database did you find success? * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303459) * [@nymills](https://wordpress.org/support/users/nymills/) – We have an unpublished“ Reset” tool that has helped in some situations where more difficult to access settings can be corrected, but we generally do not release it unless we have a Bug Report ([http://www.nextgen-gallery.com/report-bug/](http://www.nextgen-gallery.com/report-bug/)) giving us reason to. * [@tzoanna](https://wordpress.org/support/users/tzoanna/) – Thanks for your update, I will be responding to your Bug Report soon. * – Cais. * Thread Starter [nymills](https://wordpress.org/support/users/nymills/) * (@nymills) * [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/#post-4303461) * Cais – I’ve filed a bug report and you’ve sent me the Reset tool by email. The problem still remains. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/lightbox-broken/page/2/?output_format=md) [→](https://wordpress.org/support/topic/lightbox-broken/page/2/?output_format=md) The topic ‘Lightbox Broken’ is closed to new replies. * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961) * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/) * 17 replies * 8 participants * Last reply from: [coffee_king](https://wordpress.org/support/users/coffee_king/) * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/lightbox-broken/page/2/#post-4303463) * Status: not resolved