Support » Plugin: Software License Manager » Licenses not expiring

  • Hi:

    I’m running this plugin on a dedicated server.
    I have no other plugins running, only this one.
    I have been running this server with your plugin for a couple of years now and provide annual licenses for free plugins.

    None of the licenses are expiring in the plugin.
    In the past, I saw licenses expiring both in my testing and over the year, however, now I’m seeing that since the fall of 2018 the licenses are not expiring when the expiry date has passed. I’m now having to go back a year + and manually expire licenses in the License Server.
    MY Server Date/Time are current.

    I don’t see any other issues regarding this so suspect my server may be?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, it does sound like something is not working correctly in your server. The reason why I am saying this is because you said it was working well in the past. Also our plugin is the only plugin installed in your site.

    Did you update your sever software, settings etc before this issue started happening?

    Regards

    Thread Starter dennishall

    (@dennishall)

    Thanks for the speedy reply.

    My server is a VPS I had built anew as the License server. I build all my server at the CLI level so I have complete control over everything. I’ve been running it for a couple of years + and updated the server and all PHP modules, Ubuntu and Apache2 last over a year ago.

    This is a standalone License server so Woo is installed on my eComm. site and generating licenses on this server.
    What i found today is that the license expirations seem to have stopped working last October or November. The dates are there, but the keys are still active well past those dates.
    I have now manually expired the license keys for all the affected orders.

    I’m thinking of moving the License Server onto my eComm site where Woo is installed anyhow as it is what you support. I’m sure it will work fine there.

    To bad, I really loved having this as a stand-alone server because it allowed me to manage keys for more than one site.

    Anyhow, thanks for these great plugins!
    It may not be exactly what I hoped it would be, but it’s still the best license key platform I’ve ever used.

    Best Regards,
    Dennis Hall

    • This reply was modified 1 year, 11 months ago by dennishall.
    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, did you check the server log files? Did you also enabled debug log in the plugin settings? These log files should help you troubleshoot this in your VPS server. Maybe you could give this a try before moving into your Woo server.

    Kind regards

    • This reply was modified 1 year, 11 months ago by mbrsolution.

    Unfortunately I have the same issue on a fresh install. If I can debug this, I’ll let you know.

    Thread Starter dennishall

    (@dennishall)

    I had gone through all my server logs (there are many) to no avail.
    I never found a single error in any log.

    @dennishall, from other topics I noticed you should see in your log

    STATUS : SLM daily cronjob - auto expiry of license key is enabled.

    I didn’t see that until I deactivated and reactivated the plugin. Then indeed that license changed its status to expired.

    I then created a new fake license expiring the day before yesterday. The license is still active though. Now if I deactivate and reactivate the plugin again, it works, its status is expired. But of course, this is not a solution, deactivating and reactivating daily.

    PS: if the cronjob is 1/24h I will patiently wait for a day to see if it expires by itself.

    • This reply was modified 1 year, 11 months ago by wowthemesnet.
    • This reply was modified 1 year, 11 months ago by wowthemesnet.
    • This reply was modified 1 year, 11 months ago by wowthemesnet.

    Feedback: it worked.

    Plugin Support mbrsolution

    (@mbrsolution)

    @wowthemesnet,

    PS: if the cronjob is 1/24h I will patiently wait for a day to see if it expires by itself.

    Are you saying if the cronjob is set up correctly it works?

    Regards

Viewing 8 replies - 1 through 8 (of 8 total)
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