Title: License & Web issues Last modified: February 24, 2020 --- # License & Web issues * [mershu](https://wordpress.org/support/users/mershu/) * (@mershu) * [6 years, 2 months ago](https://wordpress.org/support/topic/license-web-issues/) * Hello, * Our website disappeared recently. I noticed that the wordpress theme was saying“ the license for Theme Esteem” had not been activated. When I entered the license info, it said it had no account. I had to renew the service but the license, and it is still saying it has no account. I tried to reinstall it on the site, says a file already exists. Suggestions? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flicense-web-issues%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 1 replies (of 1 total) * [Shreejana-ThemeGrill Support](https://wordpress.org/support/users/shreejanakc/) * (@shreejanakc) * [6 years, 2 months ago](https://wordpress.org/support/topic/license-web-issues/#post-12476070) * Hello [@mershu](https://wordpress.org/support/users/mershu/), * We are not allowed to talk about premium themes on this platform. So, Can you please post your query via [https://themegrill.com/](https://themegrill.com/) chat support so that we could help you? * Thanks. Viewing 1 replies (of 1 total) The topic ‘License & Web issues’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/esteem/1.5.2/screenshot.jpg) * Esteem * [Support Threads](https://wordpress.org/support/theme/esteem/) * [Active Topics](https://wordpress.org/support/theme/esteem/active/) * [Unresolved Topics](https://wordpress.org/support/theme/esteem/unresolved/) * [Reviews](https://wordpress.org/support/theme/esteem/reviews/) * 1 reply * 2 participants * Last reply from: [Shreejana-ThemeGrill Support](https://wordpress.org/support/users/shreejanakc/) * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/license-web-issues/#post-12476070) * Status: not resolved