Support » Plugin: Premium Addons for Elementor » License service needs work

  • jimdandy2

    (@jimdandy2)


    After purchasing this product and following all of the installation instructions including registering my site and installing the plugin and looking for a non-existent licensing option, I still cannot access any of the premium widgets. This may be a great product once it’s registered but it loses any credibility when the installation is as poorly designed as this one is.

    Update: After registering the pro version of the product, the widgets are now available. Their installation however did however affect my Elementor settings and should be looked into. The tools once working should provide the needed functionality I was looking for so I will add a couple stars to my rating.

    • This topic was modified 1 month, 4 weeks ago by  jimdandy2.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Leap13

    (@leap13)

    Hello jimdandy2
    I’m so sorry for the inconvenience you had. Could you elaborate more? Did you download PRO plugin and installed and activated it? It should be pretty straight forward. Please give us the chance to help you and provide more details about this issue.

    jimdandy2

    (@jimdandy2)

    The issue is that when using the free plugin then purchasing the paid version that a second download is needed. The free plugin shows the paid widgets as toggles in the widget settings screen and shows them all OFF, but there’s no instructions on the widget setting page to download another plugin to enable the locked features. Only a link to the site to rate the product.

    Since the product provides visibility to the pro widgets but does not provide instructions on how to activate them I was only left with the link to rate the product while I was frustrated with the lack of instruction.

    From all the positive reviews I expect the rest of the product to be superior in use but for me, after using a couple of the widgets, the product itself is struggling with overriding CSS settings that are provided by Elementor. None of the widgets I’ve used present the Style settings I’ve set. Something as simple as setting the text on the widgets to White don’t appear on my saved pages. It appears in the Elementor window, just not on the preview or production page.

    I’m happy to revise my ratings but not until the style issue is resolved. I’m excited about the possibilities, but for me it’s just not fully functional yet.

    Plugin Author Leap13

    (@leap13)

    Thank you for your response and for giving us the chance to make it up. I will try to answer as much as I can here however I strongly recommend you to open a ticket at: https://my.leap13.com/contact-support/
    – After purchasing you should had received 2 emails. One with purchase confirmation and download link and the other is a complete on-boarding email with many important links which include links to docs that help you with installation process. These docs are available on our website for sure at https://premiumaddons.com/docs/ but we send it in that email to help you avoid searching. I just want to make sure that you received that email but on the other hand we have just added a user story for our developers to add more inline documentation links inside the plugin itself so you and other users can find them where you searched.

    – “the product itself is struggling with overriding CSS settings that are provided by Elementor” We will need our devs to check that on your website to know if this is a caching issue or a bug. I think the best place to do that is through our support tickets system. Just open the ticket please and send me it’s number here to follow up with the assigned developer.

    jimdandy2

    (@jimdandy2)

    Product is working now as expected. There were issues after activating this plugin with Elementor requiring the changing of the Elementor CSS Print Method and Regenerating CSS, both options under the Settings and Tools sections of Elementor.

    As for the licensing issue, it is resolved but I was highlighting the confusing options and limited guidance provided when using the product initially.

    I did open a ticket and provided a set of login credentials, not sure if there was any follow up as I have not been provided All is well now, thank you.

    Plugin Author Leap13

    (@leap13)

    Hi @jimdandy2,

    I’m so glad that everything is currently working fine on your side.

    Concerning your ticket, we were unable to login into your admin page using the access credentials attached, so if you still have any farther questions or facing any issues, please don’t hesitate to let me know so we can check that for you ASAP 🙂

    On the other hand, it would be greatly appreciated to change the rate if you’re not having issues with Premium Add-ons.

    Have a nice day!!

    Best Regards,
    Leap13 Team

Viewing 5 replies - 1 through 5 (of 5 total)
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