Title: License Problem
Last modified: August 30, 2016

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# License Problem

 *  Resolved [Pastor Walt Mayhew](https://wordpress.org/support/users/wmayhewwalnuthillccorg/)
 * (@wmayhewwalnuthillccorg)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/license-problem/)
 * We have purchased a 5 site license in order to cover our live site and two test
   sites which are actually running from sub directories under the main domain. 
   Our website was developed to replace an existing site, so our initial URL was
   different than our ultimate URL. We developed the site under the URLs [http://www.walnuthillcommunitychurch.org](http://www.walnuthillcommunitychurch.org)
   [http://www.walnuthillcommunitychurch.org/test](http://www.walnuthillcommunitychurch.org/test)
   and [http://www.walnuthillcommunitychurch.org/play](http://www.walnuthillcommunitychurch.org/play).
 * Since the successful launch of the site we have now transferred the domain names
   used previously to point to the new site and changed the URLs within WordPress
   to reflect the change so that our live site is now back to the original domain
   name of [http://www.walnuthillcc.org](http://www.walnuthillcc.org) and the two
   test sites have been changed accordingly.
 * This activity has resulted in only the new live site domain being able to accept
   the license number. Can you please do whatever is necessary to have the license
   cover only the three new URLs. We are getting a license invalid message on our
   two new test sites and it is holding up our phase 2 development.
 * Thank you.
 * [https://wordpress.org/plugins/php-snippets/](https://wordpress.org/plugins/php-snippets/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [fireproofsocks](https://wordpress.org/support/users/fireproofsocks/)
 * (@fireproofsocks)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/license-problem/#post-6535211)
 * You have already contacted me directly, so I’m not sure why you would post here
   for the public. As I said in the email to you, each unique install counts as 
   an install, be it in a sub directory, sub-domain, or on a separate domain. I 
   upped your license count to avoid spending more time on this. If that does not
   work, then you can purchase a new license key.
 *  Thread Starter [Pastor Walt Mayhew](https://wordpress.org/support/users/wmayhewwalnuthillccorg/)
 * (@wmayhewwalnuthillccorg)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/license-problem/#post-6535217)
 * Firstly, I posted here because I did not receive any prior communications from
   you as of four hours ago. I thought maybe it didn’t go through or I typed my 
   email address incorrectly as the coloring on my monitor made it difficult to 
   read the text in the box you provided. I chose this method because it interfaced
   directly with my outlook therefore making communication easier.
 * Secondly, this situation was impeding product development related to the website
   and as of four hours ago when I tried to enter what is a valid license number
   the situation was still problematic. Since receiving this response a few minutes
   ago, I was able to activate the test site.
 * I am thankful you fixed the situation. I was not looking for an increase to the
   license or any special consideration. We had purchased the 5 license package 
   to comply with your licensing practice and have only three WordPress installations
   active. I simply was looking to have only the sites we are using counted against
   the license and make you aware of a potential problem with the plugin, where 
   when a site URL is changed in WordPress the site looks like it is counted twice,
   once under the previous URL and one under the changed (current) URL. Previously
   the sites functioned under the walnuthillcommunitychurch.org URL and now they
   were functioning under the walnuthillcc.org URLs.
 *  [fireproofsocks](https://wordpress.org/support/users/fireproofsocks/)
 * (@fireproofsocks)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/license-problem/#post-6535232)
 * Sounds like Outlook may be filtering messages. Per the email, your license was
   used on 5 sites: all domain variants and install locations count against the 
   limit.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘License Problem’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [fireproofsocks](https://wordpress.org/support/users/fireproofsocks/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/license-problem/#post-6535232)
 * Status: resolved