Support » Plugin: MyBookProgress by Stormhill Media » license key invalid

  • 1. I purchase the Pro version and received my receipt with the license key. I copy/pasted it into the appropriate place (box that says License Key) but it keeps telling me the key in invalid.

    2. I tried to integrate my Mailing Chimp list and I entered the API but the little wheel has been spinning for days now with no progress.

    3. Finding support for this plug-in has been difficult. Even here I see most questions are unanswered.

    I hope you can help me.

Viewing 1 replies (of 1 total)
  • Plugin Author zookatron

    (@zookatron)

    Hi @ksaari,

    Since you’ve purchased the plugin, you should contact our premium support staff by emailing us at support@authormedia.com. This forum is for free users of the plugin buy unfortunately we don’t always have time to provide as much support here as we’d like to.

    I’ve verified your key in our database and it should be verifying as correct as long as you’ve entered it correctly. Be sure that you haven’t accidentally added any spaces before or after the key if you copy-pasted it from your email. If you’re sure you’ve copy-pasted it correctly and it is still giving you an error, that probably means that your server is having trouble contact our validation servers to verify that your API key is correct. What hosting provider do you use for hosting your website? You may want to contact them to ask if they could give you more information on problems that could be preventing your server from making outgoing HTTP connections to other servers.

    ~Tim

Viewing 1 replies (of 1 total)
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