Title: Licence Problem
Last modified: April 21, 2025

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# Licence Problem

 *  [lenitgp](https://wordpress.org/support/users/lenitgp/)
 * (@lenitgp)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/licence-problem-4/)
 * Our web host creates a non standard domain for a staging site and Cleantalk does
   not like it re the licence.
   I have added the staging site as the third site for
   our licence but I am going around in circles trying to register it.Adding the
   access key I get this message: Error occurred while automatically get Access 
   key. SERVER_ERROR NO: 5 MSG: An account connected to the website xxxxxx already
   exists. Please restore access to the account here….How do I get around this please?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flicence-problem-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/licence-problem-4/#post-18427738)
 * Hello,
   Please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
   WordPress.org Support Forum is for plugins only, not the service.
    -  This reply was modified 1 year, 2 months ago by [katereji](https://wordpress.org/support/users/katereji/).

Viewing 1 replies (of 1 total)

The topic ‘Licence Problem’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/licence-problem-4/#post-18427738)
 * Status: not a support question