Title: Licence Issues
Last modified: October 16, 2025

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# Licence Issues

 *  Resolved [Pete](https://wordpress.org/support/users/multiplieddesign/)
 * (@multiplieddesign)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/licence-issues/)
 * I have a pro licence but the section shortcode is returning Invalid response 
   from the horoscope API.
   Checked on the response from the api and showing license
   key is invalid or expired. However I know it is not. Where can I get assistance
   on this?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [shadowheezy](https://wordpress.org/support/users/shadowheezy/)
 * (@shadowheezy)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/licence-issues/#post-18685946)
 * Hello, So sorry to hear that you are experiencing problems with the license. 
   Let’s get that resolved for you asap. Please let us know what email account you
   used to register the account so we can locate the correct license, Also let us
   know what the website was.
 *  Thread Starter [Pete](https://wordpress.org/support/users/multiplieddesign/)
 * (@multiplieddesign)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/licence-issues/#post-18685968)
 * It is [info@iopsychics.com](https://wordpress.org/support/topic/licence-issues/info@iopsychics.com?output_format=md).
   I am running the site locally for development so no site available.
 *  [shadowheezy](https://wordpress.org/support/users/shadowheezy/)
 * (@shadowheezy)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/licence-issues/#post-18686071)
 * Hi, I sent you an email. We have seen this issue before, when there was a previous
   activation. We increased the quota on your license so that should help. If it
   doesn’t send us an email at [support@ezhoroscope.com](https://wordpress.org/support/topic/licence-issues/support@ezhoroscope.com?output_format=md)
   Also please clear the WordPress cache as it will continue to display the error
   message. The procedure may be different based on your setup, here are some tips:
 * How to Clear Cache from WordPress Admin Dashboard ✅ Step 1: Log into Your WordPress
   Admin
    - Go to `yourdomain.com/wp-admin`
    - Enter your **username** and **password**
 * 🧰 Step 2: Clear Cache via Installed Caching Plugin (From Admin)
 * Most caching plugins add a **“Clear Cache”** or **“Purge Cache”** button directly
   in the WordPress admin toolbar or menu. Here’s how to access them: 🔹 WP Super
   Cache
    1. In the admin dashboard, go to:
    2.  - **Settings > WP Super Cache**
    3. Click the **“Delete Cache”** button.
 * 🔹 W3 Total Cache
    1. From the admin toolbar at the top of the page:
    2.  - Hover over **Performance**
        - Click **“Purge All Caches”**
 * 🔹 WP Fastest Cache
    1. In the admin sidebar, click:
    2.  - **WP Fastest Cache**
    3. Click **“Delete Cache”**
    4. (Optional) Also click **“Delete Cache and Minified CSS/JS”**
 * 🔹 LiteSpeed Cache
    1. In the admin sidebar, go to:
    2.  - **LiteSpeed Cache > Toolbox**
    3. Under the **Purge** tab, click:
    4.  - **“Purge All”**
 * 🔹 Hummingbird
    1. In the admin sidebar, go to:
    2.  - **Hummingbird > Caching**
    3. Click **“Clear Cache”** under each relevant section.
 * 🌐 Step 3: Clear Hosting Cache (If Managed Hosting is Used)
 * Some hosts add cache control buttons in your WordPress admin panel. 🔹 SiteGround
    1. Go to:
    2.  - **SiteGround > Speed > Caching**
    3. Click **“Flush Cache”**
 * 🔹 WP Engine
    1. Click **WP Engine** in the admin toolbar or sidebar.
    2. Click **“Caching”**
    3. Hit **“Clear All Caches”**
 * 🔄 Step 4: Clear CDN Cache (if applicable)
 * If you’re using Cloudflare (or similar CDN), there may be a plugin or integration
   in the admin dashboard (like a **Cloudflare** plugin) with a **“Purge Cache”**
   button.
 * If not, you’ll need to log into your CDN dashboard to purge cache there. ✔️ Final
   Step: Refresh Your Site
 * After clearing the cache:
    - Refresh your site
    - Or press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) to force
      a hard refresh
 *  [shadowheezy](https://wordpress.org/support/users/shadowheezy/)
 * (@shadowheezy)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/licence-issues/#post-18686073)
 * Sent you an email regarding this from [support@ezhoroscope.com](https://wordpress.org/support/topic/licence-issues/support@ezhoroscope.com?output_format=md),
   might need to check your spam folder. If you are continuing to have issues please
   email us directly at [support@ezhoroscope.com](https://wordpress.org/support/topic/licence-issues/support@ezhoroscope.com?output_format=md)
 *  [shadowheezy](https://wordpress.org/support/users/shadowheezy/)
 * (@shadowheezy)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/licence-issues/#post-18686083)
 * Also, try deactivating the plugin, delete it, then reinstall and reactivate,
 *  Thread Starter [Pete](https://wordpress.org/support/users/multiplieddesign/)
 * (@multiplieddesign)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/licence-issues/#post-18686541)
 * Thank you for the email support! Everything is working great.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Licence Issues’ is closed to new replies.

 * ![](https://ps.w.org/ez-horoscope/assets/icon-256x256.png?rev=3183460)
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 * 7 replies
 * 2 participants
 * Last reply from: [Pete](https://wordpress.org/support/users/multiplieddesign/)
 * Last activity: [7 months, 1 week ago](https://wordpress.org/support/topic/licence-issues/#post-18686541)
 * Status: resolved