Support » Plugin: WebLibrarian » Librarian account cannot access dashboard

  • I’m trying to set up on a client’s existing WP site and I’m able to install the plugin and assign accounts, but when logged in as a librarian, the dashboard widget is missing from the top of the page and clicking on “site admin” link just takes me to the bare user page (~wp/my-account).

    I exported a copy of their site and installed it on my dev machine and the plugin is working fine there, so I’ve included details about my local environment. I didn’t install all the plugins the client has but I did try Wordfence because I suspected it as the culprit – no dice). Users with other non-admin privileges, like “author” can also see the dashboard. AFAIK they haven’t made any code changes to prevent non-admins from accessing the dashboard. Any insights?

    LOCAL
    Database server
    •Server version: 5.6.24 – MySQL Community Server (GPL)
    Web server
    •Apache/2.4.12 (Win32) OpenSSL/1.0.1l PHP/5.6.8
    WordPress 4.2.5 running Twenty Fourteen theme.

    PRODUCTION
    Database server
    •Server version: 5.5.45-MariaDB – MariaDB Server
    Web server
    •cpsrvd 11.50.1.3
    •Database client version: libmysql – 5.1.73
    WordPress 4.2.5 running Twenty Fourteen theme.
    plugins
    •Akismet 3.1.1
    •All-in-One Event Calendar by Time.ly 2.2.1
    •Custom Post Type UI 1.08
    •Edit Flow 0.8
    •Google Analytics Dashboard for WP 4.7.5
    •Mailchimp 1.4.2
    •RSS Multi Importer 3.15
    •Selective Importers 1.0
    •Tumblr Importer 0.8
    •WooCommerce 2.3.9
    •Wordfence Security 6.0.3
    •WP Document Revisions 2.0.0

    https://wordpress.org/plugins/weblibrarian/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Robert Heller

    (@robertpheller)

    I have no clue. cpsrvd is NOT the webserver, that is the cPanel service daemon.

    The only thing I can think of is to diable *all* of the plugins on the production server, and see if things work. If it does, you can then enable each plugin one-by-one and see if that makes any difference.

    Plugin Author Robert Heller

    (@robertpheller)

    Have you been able to get things to work?

    Plugin Author Robert Heller

    (@robertpheller)

    Have you been able to get things to work?

    Hi Robert,

    Thanks for checking in. I haven’t had time for more troubleshooting yet but will probably get to it later this week. I’ll let you know if I find an answer.

Viewing 4 replies - 1 through 4 (of 4 total)
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