Title: Level Admin
Last modified: March 21, 2025

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# Level Admin

 *  Resolved [dragondefeu76](https://wordpress.org/support/users/dragondefeu76/)
 * (@dragondefeu76)
 * [1 year ago](https://wordpress.org/support/topic/level-admin/)
 * Hello,
   I’ve been using it for a long time, and it works really well. However,
   I have a question I haven’t been able to resolve. A plugin support person needs
   write access to certain plugin files on my server.I contacted my host and modified
   the write rules accordingly, allowing the person to modify the files they want
   to edit, and this from the WordPress back office (via the File Manager plugin).
   But for some reason, I can do it, but not the support technician, even though
   they have an Administrator login. Do you know why? Is there anything else I can
   do besides granting Administrator access?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flevel-admin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Anupam Khatua](https://wordpress.org/support/users/anupamkhatua/)
 * (@anupamkhatua)
 * [1 year ago](https://wordpress.org/support/topic/level-admin/#post-18381172)
 * Hi [@dragondefeu76](https://wordpress.org/support/users/dragondefeu76/),
 * Thank you for reaching out to us! I apologize for the delayed response due to
   the weekend holiday.
 * Regarding your concern, please see my response below. We are uncertain why the
   File Manager plugin is not allowing the support user to edit the plugin files,
   as it is functioning as expected on our end.
 * However, could you please follow these steps to check the issue and let us know
   how it goes?
    1. Check if the support user is able to edit plugin files via WordPress’s built-
       in plugin editor tool. The screenshot is added **[here](https://ibb.co/p6HCyqmT)**.
       If it works then something needs to check in the WP File Manager plugin.
    2. Compare User Roles: Use a **User role editor **plugin to verify both admins 
       have identical capabilities specially the **edit_plugins** capability.
    3. Disable Security Plugins: Temporarily turn off security tools to test.
    4. Audit Server Permissions: Confirm `wp-content/plugins` is writable by the web
       server user.
 *  Let me know if I can assist you further. We’ll do our best to guide you in every
   way.
 *  Plugin Support [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [9 months ago](https://wordpress.org/support/topic/level-admin/#post-18559460)
 * Hi [@dragondefeu76](https://wordpress.org/support/users/dragondefeu76/) ,
   Hope
   you’re doing great.
 * I wanted to check in with you regarding the inquiry you had the other day. Was
   it resolved? Do you need any additional help? I’d be happy to assist you in any
   case.
 * Thank you!
   Have a great day ahead.
 *  Plugin Support [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [3 months ago](https://wordpress.org/support/topic/level-admin/#post-18782483)
 * Hi @dragondefeu76,
 * Since we haven’t received a response in a while, I’m closing this thread for 
   now. Please feel free to reopen it if you still have any issues or questions 
   related to the plugin.
 * Also if you have any other queries, you can open a new thread from [**here**](https://wordpress.org/support/plugin/temporary-login-without-password/).
   We will be happy to assist you further.
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flevel-admin%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/temporary-login-without-password/assets/icon-256x256.png?
   rev=2966454)
 * [Temporary Login Without Password](https://wordpress.org/plugins/temporary-login-without-password/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/temporary-login-without-password/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/temporary-login-without-password/)
 * [Active Topics](https://wordpress.org/support/plugin/temporary-login-without-password/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/temporary-login-without-password/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/temporary-login-without-password/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * Last activity: [3 months ago](https://wordpress.org/support/topic/level-admin/#post-18782483)
 * Status: resolved