letter posted to wordpress inc, alhambra
WordPress international inc
Blog name: Food for thought
Dear Sir or madam,
I am writing to complain about the level of service that I have received from your volunteer helpers in the WordPress users forum. Not only do I feel insulted but I also feel that I have been treated with utter contempt. I feel so angry that if matters aren’t resolved I will seek legal advice with regards to suing your company.
I set up a wordpress blog which on the whole I am happy with. However I treid to integrate a bbpress forum and that is where the trouble began. At the time about (3 weeks ago) of integrating bbpress I set up a forum which was suitable for integration. I understand that this process has been changed at that this step isn’t necessary.
The issues arose out of the integration process and my having a disused standalone blog (christiansbelieve). I forgot that it existed and I am still unsure why it caused a conflict. I didn’t ask for my bbpress to be linked to the christiansbelieve blog which is what happened.
The conflict was that bbpress linked my account with them to the christiansbeleive blog and not my food for thought blog. This meant that I couldn’t access my bbpress account because when I logged ihn as tony webb (my registered name with bbpress) it kept coming back with a user doesn’t exist message.
I submitted a post in bbpress’ forum asking for my christiansbeleive account to be deleted and my bbpress account to be linked with my food for thought blog. That wasn’t answered. After 5 days I submitted a post to both the wppress and bbpress forums making the same request. All I managed to achieve was to confirm that I owned the profiles and sites. Nothing else was done about this issue and still hasn’t been done. To this day it remains unresolved.
I did submit posts on bbpress but they weren’t being answered and as bbpress is a sister company of wppress and their website said that you could I submitted duplicate posts on wppress I decided to do this. I have not used any bad language or threatening language.
I am now unable to get the integration issue resolved. I had been advised of the website address where I need to delete the stand alone blog. I did this and submitted a post to say that I had done this and was happy that at long last progress had been made. After submitting this post to bbpress I noticed that my post had a pink background with spam written all over it.
I decide to submit the same post to wppress and advised them what had happened on bbpress . I asked if the could forward it for me. This didn’t happen and my posts in the wppress forum are now marked as anonymous and are not answered. By marking them as anonymous it seems that the post is closed.
As previously mentioned I have a bbpress account and profile and still can’t access it. I’m pretty angry because all that is needed is for my bbpress account to be linked with my wordpress account.
The reasons why I need to access my bbpress account is to see if I have set it up correctly and to add some widgets. At the moment if anyone posts something in the bbpress forum is appended to the topic. This makes it difficult for other users to find specific replies. Also I installed some emoticons in wppress but they don’t work in the integrated bbpress account.
I have posted some copies of my posts in bbpress below. Unfortunately I can’t find all of them. When you carry oout a search it seems to pick the names of the last poster..
Bbpress posted 19th November 2011 (pink spam background on forum)
This is about an issue with bbpress. After 3 weeks of posts in their forum I am still unable to get into my account to update it. My posts are now marked as spam and are not being replied to.
I understand that this is wordpress and bbpress’ address in the USA
WordPress International inc
P.O. Box 216
I would be grateful if someone could make sure that this forum post reaches a wordpress customer services manager.
I will be writing to them and expressing my wish to seek legal action against them. My understanding is that although the bbpress forum service is free by Finnish law I have a legal entitlement to have my issues resolved.
This isn’t a complaint against wordpress volunteers and i would appreciate your help in getting my issue with bbpress resolved.
Below is a copy of my latest forum post on bbpress which on their forum has a pink background which has spam written allover it.
I have integrated bbpress into my wppress blog.
I have set up forums and topics and I am adding a first post to all the topics and forums.
When I write the post this is just appended to the topic heading. There is no sub directory to the topic for listing posting titles.
I don’t know if this is how bbpress works or if I need to get back into it and create sub directoies so that postings in that directory can be listed.
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