Support » Plugin: Coming Soon Page & Maintenance Mode by SeedProd » GREAT PLUGIN… BAD BUSINESS!!!

  • Why aren’t some developers clearer in their description of their product or service? Because if you knew the true details it could result in a decrease in sales. After running a marketing company for more than 16 years, you learn all the tricks. Some ethical and others not so ethical. I’ve noticed over the years that “Truth” in advertising is lacking in most everything you buy these days and this plugin is no exception.

    I would like to give this plugin 5 stars because it does exactly what it says its going to do. I was so impressed by its functionality that I purchased the Pro Version for Unlimited sites. What a deal… I said to myself… I’ll use this on all my sites in the future. So a year has past and all of a sudden I get an email telling me my Pro License for Unlimited websites has been cancelled. You see… in their advertisements it says…

    “$99 .20/ year
    1 Year of supports and updates
    for unlimited websites”

    But what they mean is after one year you get no more support, no more upgrades, NO MORE PRO VERSION… it reverts to the free version and you cannot add any more websites USING THE PRO VERSION because you no longer have the “Unlimited Websites” they offer in their advertisements. Which really means “Unlimited Website But ONLY for one year so you had better get unlimited website before the year rolls around or whatever number you have 1,2,3,5,9… That will be the definition of Unlimited for you dear buyer!

    If you take a look at their terms… it states… “Support, updates and plugin downloads are granted for one year after the original purchase based on the license that you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support, updates, and access to download plugin files for the items purchased.”

    WHAT IT DOES NOT SAY IS IF YOU DO NOT PAY THE ANNUAL FEE THAT YOU WILL NO LONGER HAVE ACCESS TO THE PRO OPTIONS ON ANY OF YOUR NEW “UNLIMITED” WEBSITES AND ALTHOUGH YOU HAVE DOWNLOADED THE PRO PLUGIN FOR UNLIMITED WEBSITES… YOUR UNLIMITED WEBSITES ALSO EXPIRE AT THE END OF ONE YEAR. YOUR PLUGIN WILL IN ESSENCE RETURN TO THE BASIC FUNCTIONALITIES YOU’LL FIND IN THE FREE PLUGIN. BECAUSE WE TAKE YOUR LICENSE AFTER ONE YEAR… IT IS IN ACTUALITY A SUBSCRIPTION SERVICE.

    Don’t get me wrong… the websites you have already used the plugin on will continue to function like a pro! But the unlimited part goes away. No more additional websites with the ability to function as a pro version. So you lose more than just support and upgrades.

    Should I be complaining since I got the plugin on sale last year for $67.15? When I question the developer

    John Turner
    Co-Founder

    his response was cold, and calculated. Almost if as if he were saying HA HA… you should of read the fine print. (At least that is how you made me feel John)

    Great plugin… never had to use support. (That’s one of the things that make it so nice) But I just can’t help feeling like I’ve been mislead and cheated AND OBVIOUSLY… the developer could care less and I should know better!

    I suggested they changed the description so that future buyers don’t find out what they really bought until a year later. That would be nice. Let’s see if they do it.

    Bottom line for my review. Great plugin… bad business. Let the Buyer Beware!!

    • This topic was modified 6 months, 2 weeks ago by  alasandro.
    • This topic was modified 6 months, 2 weeks ago by  alasandro.
    • This topic was modified 6 months, 2 weeks ago by  alasandro.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author SeedProd

    (@seedprod)

    Hi Alasandro,

    ​The plugin does not go back to the free version. Log into one on your website and you’ll see the plugin is still running. If you install it on a new website just don’t enter a license key. Got to Settings > Coming Soon page and continue to set it up.
    ​I’m not sure how else to explain it. You can still create coming soon pages. As I said after your license expires you won’t get updates, support, or any of our resources. This is normal for all WordPress plugins.

    From your previous message. Correct me if I am wrong…

    You can still use the plugin “but the stock images and themes come from our api”. But the plugin will still work.

    Does this not mean that we lose access to these layouts/images?

    Plugin Author SeedProd

    (@seedprod)

    When you select a stock image and theme it is downloaded to your plugin. So those still work no matter what. New sites will no longer have access to stock images and theme via our api.

    But you can find all the stock images at unsplash.com. Any of the themes we provide can be created with the default theme that is in the plugin.

    See that is the point her my dear man.

    ” New sites will no longer have access to stock images and theme via our api.”

    The stock images are a Major part of the Pro Version. The layouts and backgrounds. In my opinion it is the only feature that makes the Pro version the Pro version. Perhaps you could explain to me and other buyers the significant differences between the Free version and the Pro version without the images/without a license? and John…. I will retract everything I have said here and give you that 5 star rating if you can convince me that without the Image layouts the Pro version is still significantly different than the Free version and what those benefits are?

    Plugin Author SeedProd

    (@seedprod)

    Right, you had access to that for the time your license was valid. And all your sites still have that, your pages and designs did not stop working. I can’t put 500,000 images in a plugin. The default theme has all the layouts and design controls.

    I’m not going to try and convince you because you have made up your mind. I think you are confusing unlimited with lifetime. Example: When you buy Netflix you get unlimited streaming, but that does not mean you get it for a lifetime.

    Anyway, I am done debating, we can agree to disagree.

    Agreed!

    Oh… and John… thanks for the conversation. At least future buyers who read this thread will have a much clearer understanding of your product details than your advertisement gives them and I think we should both count that as a win!

    Good luck with sales my friend.

    -Alasandro

    • This reply was modified 6 months, 2 weeks ago by  alasandro.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Oh… and John… thanks for the conversation. At least future buyers who read this thread will have a much clearer understanding of your product details than your advertisement gives them and I think we should both count that as a win!

    GREAT! YAY! GO TEAM!

    *Drinks coffee*

    @alasandro Could you update your review including the review title? You can do so here.

    https://wordpress.org/support/plugin/coming-soon/reviews/#new-post

    You see, when I see a title like that I’m inclined to archive the review as the title is very inflammatory and really, is based on your misunderstanding.

    Please updated the review. There’s no reason to have a title like “Let the Buyer Beware!!!” and that needs to go.

    Plugin Author SeedProd

    (@seedprod)

    Thanks @jdembowski and @alasandro

    Hey Jan… thanks for chiming in.

    OK… I will admit that my title is a bit inflammatory and I will change that. But as far as my review is concerned I believe… and especially after having a conversation with the seller, that I am completely justified in my complaint. The real issue here is a clear and accurate description of what the buyer is receiving. Neither the opening sales dialog or the terms specifically state that at the end of the year you lose access to “Unlimited” websites. Nowhere does it say that you will lose the most important feature of the “Pro” version (In my opinion) which is access to the materials that make it worth spending the extra money to receive.

    I will agree to rewrite my review AND give it 5 stars IF the seller is willing to make it clearer on the front page where his product is sold that this is in fact a “limited” PRO version that is dependent on a subscription in order for you to continue to use it as a PRO tool. AND that you lose more than support and upgrades which is ALL the current description defines.

    I have the pro plugin and if I try and use it now for any new websites it will function no differently than the FREE version. I see no real difference between the Free version and the Pro version without the additional imagery, and the seller has refused to define exactly what the differences are in this thread when I offered to change my review based on his response. If I am indeed correct and there is no real significant difference between the FREE version and a Pro version without a license then I believe the seller has the responsibility to define that clearly or at least let the buyer know what benefits they will retain after subscription expiration…if any.

    Unfortunately, I disagree with your reasoning in that my review is based on my misunderstanding. I believe it is based on my misinterpretation of the seller’s description and its vagueness AND… the sellers unwillingness to do a VERY GOOD thing for future business and make it clearer to potential buyers the still somewhat vague explanation in the terms.

    My goal… to convince the seller that by making their sales description clearer to all he could avoid any future misunderstanding of his product business model. That is all. I have already admitted I love the product… just VERY disappointed in the seller’s willingness to be as “clear as possible” about what it is “exactly” one is paying for and a clear definition of the terms. AND… that they buyer will lose MORE than just support, upgrades, and the ability to download the source files as stated in the terms.

    • This reply was modified 6 months, 2 weeks ago by  alasandro.
    • This reply was modified 6 months, 2 weeks ago by  alasandro.
    Plugin Author SeedProd

    (@seedprod)

    I will discuss with our company the verbiage in the terms in regards to the stock images and themes. But the plugin still works even when the license expires. And the stock images are still available for free on the web. The themes are just made up of stock images and preset controls. As I said unlimited does not mean lifetime. I think we do disagree on what you think unlimited means.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    OK… I will admit that my title is a bit inflammatory and I will change that.

    GREAT PLUGIN… BAD BUSINESS!!!

    That’s an improvement…? OK… It’s your review and while the title and content is a little shouty it doesn’t cross over to abuse.

    I think someone’s being a little harsh /:

    I made a complaint also a little while back regarding having to pay for basic functionality and had my review removed. The developer also personally attacked me rather than addressing the issue in a professional manner. What’s the point in giving justified reviews when they can just delete the ones they don’t like??

Viewing 13 replies - 1 through 13 (of 13 total)
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