Lesson duration and Filename for downloads

  • Resolved dansart

    (@dansart)


    11 months ago

    Hi there

    I have two problems using your plugin.
    First of all, the Lesson duration is always on 0. Where can I add that?
    When I have a file Download, it normally adds the filename and extension in the Filename field of the explorer. But as you can see, this is not the case with this Powerpoint file.
    Do you know, what can lead to this problem?

Viewing 4 replies - 1 through 4 (of 4 total)
  • largbasket

    (@largbasket)

    11 months ago

    Dear @dansart

    We apologize for the issue you’re experiencing. It appears to be a website-specific problem and to properly diagnose and resolve it, we would need to thoroughly inspect your website. Please reach out to us at https://www.themeum.com/support/ for assistance.

    Thank you

    Thread Starter dansart

    (@dansart)

    10 months, 3 weeks ago

    Well thanks for your answer I guess…
    But it is quite useless. I assume I am not the only one with the problem. If I write to the support, nobody except for me will know the solution then.
    The idea of a support forum is to provide support and help users who using your product.

    Besides good customer service, writing a helpful answer here, can also lead to less requests to your support and helps everybody to save time and money.

    largbasket

    (@largbasket)

    10 months, 3 weeks ago

    Dear @dansart

    We apologize if our previous response was not satisfactory. We understand your frustration and we strive to provide the best support possible. However, it is important to note that each website and configuration can have unique factors that may contribute to specific issues.

    While we do our best to address common problems and provide general guidance, some issues require a deeper investigation and analysis of the specific website setup. This is why we encourage users to reach out to our support team for personalized assistance.

    Our support team is dedicated to helping users resolve their issues and provide solutions tailored to their specific situations. By contacting our support, you can receive direct assistance from our experts who can thoroughly assess your website and provide a solution that addresses your particular problem.

    We understand that having a comprehensive support forum can be beneficial, and we continuously work to improve our resources and documentation. However, some issues require individual attention and troubleshooting. By contacting our support team, we can ensure that your issue receives the necessary attention and provide you with the most effective solution.

    We appreciate your understanding and encourage you to reach out to our support team for assistance with your specific website issue.

    Thread Starter dansart

    (@dansart)

    10 months, 2 weeks ago

    Hi Rashed

    Thanks for your answer.
    I like to share the response I got via Email, in order to help people with the same Issue.

    1. On the lesson editor you can manually add the time: http://prntscr.com/BqjpWHl7JHxQ
    For youtube videos, the duration will be added automatically if you add the API key from Tutor LMS settings > Advanced > Youtube API Key.

    @largbasket Maybe this should get renamed to “Lesson duration” or something like that.

    The File extension problem is connected with the Filename, as I found out.
    If you have a filename like:
    “1. lesson presentation 1. version.ppsx”
    You should rename it to something, that has no dots (.) or space ( ) inside the name.
    E.g. “1_lesson-presentation-1_version.ppsx”
    @largbasket This should be something that the plugin can deal with…

    Best, Daniel

    • This reply was modified 10 months, 2 weeks ago by dansart.
Viewing 4 replies - 1 through 4 (of 4 total)
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