Support » Plugin: Jetpack by WordPress.com » Legit. subscribers not showing up in admin list, but spam/hackers are!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    You seem to be confusing Registered Users and Jetpack subscribers:

    • Registered Users appear under Users > All Users in your dashboard, and register through the “Register” link on your log in page. You receive an email notification when they do so. They do not receive any notifications about your new posts, and are not related to Jetpack in any way. You can disable these spam registrations by going to Settings > General in your dashboard.
    • Jetpack Subscribers can be found by following these steps. They do not appear under Users > All Users, and you do not receive an email notification when they sign up. They can sign up via the Subscription form in your sidebar.

    I hope this helps.

    You can read more about it here:
    http://wordpress.org/support/topic/jetpack-subscription-and-followers-vs-users-vs-subscribers?replies=8#post-4240396

    Thanks.

    Meanwhile, after receiving a very helpful email from a person at WordPress (over the weekend, even!)I did learn that I was confusing the different terms, as you mention here.

    I will keep the link to the resource you provided and re-read. Think I’m starting to understand, but guess it takes a while.

    Even when I follow the directions to find my subscribers under Jetpack, I do not see them. There is not even a tab that says “Subscribers” as there apparently should be. Do I need to enable this capability somehow? As it stands now, there is absolutely nowhere where I can see a list of my subscribers.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    @susannabarbee Here is a quick video to show you how to access a list of your Jetpack subscribers:
    http://i.wpne.ws/RwLo/content

    If that doesn’t help, could you start your own thread and let me know your site URL so I can have a closer look?
    You can also contact us via email:
    http://jetpack.me/contact-support/

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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