Support » Plugin: WooCommerce » Leaving a review causes an error

  • Resolved scozzari

    (@scozzari)


    Hello, when I try to leave aa review for a product on my site, I get an error.

    500 – Internal Server Error
    This is a temporary server error.
    Please try to reload the webpage later.

    It happens on any product review. Not sure what I need to do to correct the issue. Your assistance is appreciated.

    Link to website: http://alcocknurseries.inspiringdesign.ca

    System Status Report:

    
    ### WordPress Environment ###
    
    Home URL: http://alcocknurseries.inspiringdesign.ca
    Site URL: http://alcocknurseries.inspiringdesign.ca
    WC Version: 2.6.13
    Log Directory Writable: ✔
    WP Version: 4.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_CA
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.30
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.52.1
    OpenSSL/1.0.2j
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.28
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.13
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to \"Downloads\" and download the \"Binary / gzip\" file next to \"GeoLite Country\"
    
    ### Active Plugins (7) ###
    
    BackupBuddy: by iThemes – 7.1.5.0
    iThemes Security: by iThemes – 6.0.0
    Contact Form 7: by Takayuki Miyoshi – 4.6
    Duplicate Post: by Enrico Battocchi – 3.1.2
    Slider Revolution: by ThemePunch – 5.3.1.5
    WooCommerce PayPal Express Checkout Gateway: by Automattic – 1.1.2
    WooCommerce: by WooThemes – 2.6.13
    
    ### Settings ###
    
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #13 - /shop/
    Cart: #14 - /cart/
    Checkout: #15 - /checkout/
    My Account: #16 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Betheme Child
    Version: 1.6.1
    Author URL: http://muffingroup.com
    Child Theme: ✔
    Parent Theme Name: Betheme
    Parent Theme Version: 16.2
    Parent Theme Author URL: http://muffingroup.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: betheme/woocommerce/archive-product.php
    betheme/woocommerce/cart/cart-empty.php
    betheme/woocommerce/cart/cart.php
    betheme/woocommerce/cart/mini-cart.php
    betheme/woocommerce/content-product.php
    betheme/woocommerce/content-single-product.php
    betheme/woocommerce/loop/loop-end.php
    betheme/woocommerce/loop/loop-start.php
    betheme/woocommerce/loop/no-products-found.php
    betheme/woocommerce/loop/orderby.php
    betheme/woocommerce/loop/pagination.php
    betheme/woocommerce/loop/price.php
    betheme/woocommerce/loop/rating.php
    betheme/woocommerce/loop/result-count.php
    betheme/woocommerce/loop/sale-flash.php
    betheme/woocommerce/notices/error.php
    betheme/woocommerce/notices/notice.php
    betheme/woocommerce/notices/success.php
    betheme/woocommerce/single-product/add-to-cart/external.php
    betheme/woocommerce/single-product/meta.php
    betheme/woocommerce/single-product/price.php
    betheme/woocommerce/single-product/product-attributes.php
    betheme/woocommerce/single-product/product-image.php
    betheme/woocommerce/single-product/product-thumbnails.php
    betheme/woocommerce/single-product/related.php
    betheme/woocommerce/single-product/sale-flash.php
    betheme/woocommerce/single-product/share.php
    betheme/woocommerce/single-product/short-description.php
    betheme/woocommerce/single-product/tabs/additional-information.php
    betheme/woocommerce/single-product/tabs/description.php
    betheme/woocommerce/single-product/tabs/tabs.php
    betheme/woocommerce/single-product/title.php
    betheme/woocommerce/single-product/up-sells.php
    betheme/woocommerce/single-product.php
    
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK

    (@riaanknoetze)

    Internal server error is something that you’d need to get in touch with your hosting provider about. Their PHP error logs should point out the culprit that’s causing that.

    That said, When looking at your system status report, I see that the theme you’re using is overriding several core WooCommerce templates with its own ones. To make sure this isn’t the root cause or a 3rd party plugin for that matter, are you experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Sixteen theme?

    Hi Riaan,

    You were correct that it was a server issue. I’ve contacted my hosting and they fixed the issues. I appreciate your response.

    Rob

Viewing 2 replies - 1 through 2 (of 2 total)
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