“Leave us a note and someone will follow up with you!”

Resolved tosetec.com
(@netpointsystems)

6 years, 4 months ago

Hi
I just installed your plugin few days ago and uninstalled them today but it still leaves something like this “”Leave us a note and someone will follow up with you!” on the facebook chat box I have installed already (not yours), why that happens ?
What should I do yet to completely remove your plugin from my fanpage ?
I already deautorised them on my fanpage settings but it still showing up why ?

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support ingasupranovich
(@ingasupranovich)

6 years, 4 months ago

Hi, @netpointsystems
Please mention what is your website and what Facebook page was connected to it

Thread Starter tosetec.com
(@netpointsystems)

6 years, 4 months ago

this fanpage:https://www.facebook.com/netpoint.systems/ but I have messenger integrated on many websites and it displays everywhere so it must be related somehow to fanpage not the settings of specific websites. As I remember your plugin asked for access to the fanpage to fully integrate so I gave it the access and revoked them today but this welcome message still appears on all my websites.

One of them https://netpoint.systems

Plugin Support ingasupranovich
(@ingasupranovich)

6 years, 4 months ago

Ok, here is the thing:
– Facebook page still connected to MobileMonkey
– Facebook page has failed token, so if disconnect the page with failed token all traces will of plugin will be on the site
– to remove it, please open https://app.mobilemonkey.com
– sign in with you FB account
– then go to Settings -> Maintenance -> hit Refresh Connection with Facebook
– after that click Settings -> Maintenance -> Disconnect Page
– then you can delete the plugin (if it exists on your WP dashboard)
– reload the website and plugin should be removed
Let me know if that worked

Thread Starter tosetec.com
(@netpointsystems)

6 years, 4 months ago

but I cant see “Settings” on your plugin configuration do you mean settings on fanpage ?

Plugin Support ingasupranovich
(@ingasupranovich)

6 years, 4 months ago

@netpointsystems, Settings are on the web app, not on Plugin
Follow the link https://app.mobilemonkey.com/
Or disconnect page and connect again it to the plugin, token will be refreshed as well
Please follow the steps described above

Thread Starter tosetec.com
(@netpointsystems)

6 years, 4 months ago

I got this when I tried
“Oops Something went wrong
An unexpected error occurred. If this continues please contact support@mobilemonkey.com for assistance.”

Can you just manually disconect me and wipe all my data ?

Plugin Support ingasupranovich
(@ingasupranovich)

6 years, 4 months ago

Page is managed by token, if token is invalid we no longer manage the page.
In your case it is invalid.
If I disconnect such page you still will see plugin, get started button etc.
So token have to be refreshed
Try to reconnect the page to the WP Chatbot then, should also make the token valid

Thread Starter tosetec.com
(@netpointsystems)

6 years, 4 months ago

I disconnected it again ,and reconnected nothing has changed still got the error like this “Oops Something went wrong
An unexpected error occurred. If this continues please contact support@mobilemonkey.com for assistance.” when I open this URL https://app.mobilemonkey.com/

Plugin Support ingasupranovich
(@ingasupranovich)

6 years, 4 months ago

Hi, @netpointsystems
All good, the page is disconnected from our app. So bot no longer connected to the chat plugin.

Though you see a chat widget because you have another script which is FB default:

<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
js = d.createElement(s); js.id = id;
js.src = ‘https://connect.facebook.net/pl_PL/sdk/xfbml.customerchat.js#xfbml=1&version=v2.12&autoLogAppEvents=1’;
fjs.parentNode.insertBefore(js, fjs);
}(document, ‘script’, ‘facebook-jssdk’));</script> <div class=’fb-customerchat’
attribution=”wordpress”
page_id=’1060894840614529′
logged_in_greeting=’Jak mogę Ci pomóc ?’
logged_out_greeting=’Jak mogę Ci pomóc ?’
></div>

If you don’t need this widget just remove the script mentioned above

Viewing 9 replies - 1 through 9 (of 9 total)

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