Support » Plugin: LearnPress - WordPress LMS Plugin » LearnPress freezes in my Theme – Ken found the bug in my theme!!!

  • Dear LearnPress team, Dear Ken,

    Thank you for the fantastic support – you found a bug in my theme! The bug has been solved now.

    However my theme simply doesn’t work so well with your plugin, so I have decide to look somewhere else for now.

    Kind regards

    Pierre

    • This topic was modified 1 year, 2 months ago by  pierre40.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Ken Nguyen

    (@kendy73)

    Hi Pierre,

    I am checking your site. Please wait.

    Plugin Author Ken Nguyen

    (@kendy73)

    Hi Pierre,

    I just created a testing account on your site and check the course.

    I detected the reason why. Please check this: http://prntscr.com/dx58w7

    Your current theme (Fortune) has a JS bug => it caused LearnPress process => Your site freezes.

    So just try to fix the issue in the theme (I am willing to help you do that, just let me know).

    I really hope you will consider changing the rating too. The issue did not come out from our LMS plugin.

    Regards,

    Ken

    • This reply was modified 1 year, 3 months ago by  Ken Nguyen.

    Hi Ken,

    thanks for your super fast reply! I am surprised that there is a bug in our theme because we have spent real money on it, and it has been very stable in the past, and this problem has never materialised with any other plugin that we use.

    Any how, if there is a quick fix, then yes I am interested to know how to proceed. If it is too complex and risks to mess up our theme, then that won’t work for us.

    Let me know.

    Kind regards

    Pierre

    Plugin Author Ken Nguyen

    (@kendy73)

    Hi Pierre,

    In this case, please contact the theme author and I believe that they will easily fix the JS issue.

    Or you can email me at candy@thimpress.com with subject “pierre40 – LearnPress Support” and I will try to fix it.

    Regards,

    Ken

    Thanks for helping out Ken, you were right, there was indeed a bug in my theme.

    However, there are still a couple of things that don’t work so well in my case so I will be looking for another solution.

    Kind regards

    Pierre

Viewing 5 replies - 1 through 5 (of 5 total)
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