• Resolved AsianSwan

    (@asianswan)


    I have an exit-intent popup on my website (all pages). The first time I tested it, it successfully integrated my information to Mailchimp. Now it does not anymore. It tells me that I had a converted lead, and those leads show up in my Poptin account, but nothing shows up in Mailchimp, and those emails don’t receive a confirmation email (I have double optin turned on).

    I have “Mailchimp for WordPress” installed on my website. Not sure if that’s causing a problem with Poptin or not.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Tomer Aharon

    (@tomeraharon)

    Hi @asianswan 🙂
    I just checked your integration. Everything is set up correctly.
    The reason you see leads on Poptin and not on Mailchimp is, as you said, you have the double optin enabled – so the subscribers that didn’t confirm the email they got from Mailchimp won’t be on your Mailchimp list, just on Poptin’s Leads tab.

    Hello, and thanks for the quick response!

    I don’t believe that is the issue though because I am the one who tested the popup again just a couple hours ago. I used my own person email (a different one from the first time), and I did not receive a confirmation email. I received nothing. In my Poptin account, I have record of myself as a lead, but I got no confirmation email in my inbox or in my Spam folder. So something still doesn’t seem to be working…

    Thanks for your help!

    Plugin Author Tomer Aharon

    (@tomeraharon)

    Did you get our test lead to Mailchimp about an hour ago?

    I just checked, and there’s nothing. I checked Poptin, and there are no conversions in there, and there are no additional Mailchimp subscriptions…or are you referring to something else?

    Plugin Author Tomer Aharon

    (@tomeraharon)

    Yeah, I’m referring to the automatic test with a fake email that looks like dgfyjjs67278@gmail.com that you should see ONLY on Mailchimp.

    Nope. Nothing 🙁

    Plugin Author Tomer Aharon

    (@tomeraharon)

    Hi 🙂
    Sorry for the late response.
    If it doesn’t work still, please message me on the live chat from your dashboard.

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.