Support » Plugin: Orion SMS OTP Verification » Leading Zero Not Recognized

  • Resolved amypiazza00


    Hello. We have the plugin installed and working until someone gets an OTP that begins with a Zero. Every code that begins with a 0 is not being approved or recognized and the user can not move forward with their registration until the OTP expires and they can request another one. It’s a little tricky to reproduce since it is dependent on the OTP beginning with a zero, but it is reproducible.

    Steps to reproduce:
    1. Go to
    2. Create a new account
    3. Enter mobile number
    4. Request OTP
    5. If OTP begins with 0 (such as 0385) enter the OTP and click Verify OTP

    The OTP will be rejected as invalid. The error message says “Verification Code is Incorrect”

    Got any thoughts on a solution?

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Smit Patadiya


    Thank you for bringing this to our notice.

    We will certainly look into it. We shall resolve it and then update you once done.
    Please send me your email address at So we will notify you once the issue was resolved.

    Thank you

    Plugin Contributor Smit Patadiya


    Hi @amypiazza00

    Thank you for your patience. We have updated the plugin after fixing the bug.
    Please update to the new version and let us know if you need any help.

    Thank you,
    Smit Patadiya

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