Layout of parent page messed-up after edit on subpage and critical error.

  • kingbolo

    (@kingbolo)


    1 year, 7 months ago

    What happened: August 22 Elementor got updated to 3.7.2.
    August 24 – on subpage “audiobanden-digitaliseren” a small text change is made. After that the one lay-out of the parent page “digitaliseren” is messed-up and parts are missing. (it should be two rows with 3 columns each)
    When trying to edit the parent page “digitaliseren-video-audio” with Elementor a critical error appears. Editing the page is not possible.

    Deactivated all plugins except Elementor. The issues persists. Changed theme OceanWP to Twentytwentytwo. The issues persists.

    After that I have created a staging site (new database with a fresh WP install) and restored a backup from August 16. Elementor is now version 3.7.0.
    The layout of the parent page “digitaliseren-video-audio” is as it should be. And editing of the parentpage can be done without any issues. When I make a small text change ( € 5 tot € 10 ) on the subpage that works. After that the lay-out of the parent page “digitaliseren-video-audio” is messed up again.

    In the staging site I updated Elementor from 3.7.0 to 3.7.2 and Elementor Header & Footer Builder from 1.6.12 to 1.6.13. The issues persists.

    We don’t experience this issues on other pages. Edits on other pages are possible. And layouts of other pages is correct.

    WP Debug shows errors
    See pastebin for system info and debug info. https://pastebin.com/jSRtBi8E

    WP 6.0.1.
    PHP 8.0.22

    • This topic was modified 1 year, 7 months ago by kingbolo. Reason: small clarification

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    1 year, 7 months ago

    Looking at your site, you are an Elementor Pro user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://my.elementor.com/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    1 year, 7 months ago

    @kingbolo You are an Elementor Pro user. I have archived your new topic and flagged your account.

    Do not seek Elementor support in these forums again. You may lose access to the forums if you do.

Viewing 2 replies - 1 through 2 (of 2 total)
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