Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Kim White

    (@kimwhite)

    Hi,

    I’m sorry you are having problems with this. Have you tested with another theme?

    Without access or being able to see it, it is difficult to troubleshoot.
    (not asking for access). Your theme looks like a premium theme; you may need to contact them for support.

    The code generating the invoice table can be found here:
    https://github.com/strangerstudios/paid-memberships-pro/blob/c36365f23deaf1cabb81690940b68fe4adf490b5/shortcodes/pmpro_account.php#L207

    Kim W

    Thread Starter Picflick

    (@picflick)

    Hi Kim,

    Thanks for the response. I have not tested with another theme because all the other pages are working just fine, so I really think its an issue with PMP.

    I have included image links in my support post, so not sure why you say you ‘cant see’. What would you like to see I am happy to share anything which may help give insight into why this page is not working.

    Thanks, Greg

    Plugin Support Kim White

    (@kimwhite)

    Thank you. Sorry about that, the pictures are great. What I can not see is the HTML code and.CSS, this would help me find out where the problem is coming from.

    I am unable to recreate this in my development sites, and this theme is something I have not access to test with.

    To backtrack, the original page was the one created by PMPro at setup, correct?
    No WP Bakery.

    If you place the shortcode on a page using the default WordPress block editor, this formating issue still occurs?

    I would also test with another theme (Twenty Nineteen or Twenty-Twenty) if it works, we can focus on your theme working with our code, if it is still broken, then it could be a plugin conflict.

    Thread Starter Picflick

    (@picflick)

    @kimwhite Apologies for the late response, but thanks for your comprehensive reply.

    I can confirm that there is no editing to the page from how it was originally created by PMPro at setup. Taking your advice regarding the shortcode, I simply inserted it into the basic editor (See image)

    I have tried with the 2020 theme, and the issue is indeed still there (see image). Do you think it is a plugin issue? Obviously you dont have access to the Theme, but I am happy to share the HTML code – HTML file Link

    Looking forward to working with you to resolve it.

    Plugin Support Kim White

    (@kimwhite)

    Thank you, I will look closer at your HTML.

    While you view this page, do you have a membership role? I’ve created an account on the site and this is what I see when logged in… I’m setting what a user but non-members would see.
    https://www.dropbox.com/s/uuxr2ujjeapcaba/Screen%20Shot%202020-11-01%20at%208.05.20%20PM.png?dl=0

    Did you get this fixed?

    Kim W

    Thread Starter Picflick

    (@picflick)

    Thanks very much for following up Kim (Sorry for the delay).

    I have just changed the properties of your profile so that you are a subscribed member AND a vendor on our website. Thus, you should be able to see that webpage with the offset styling, as per: https://ibb.co/ssJMQT4. Use the URL: https://picflick.co.za/membership-account

    Looking forward to your response

    PicFlick

    • This reply was modified 2 years ago by Picflick.
    Thread Starter Picflick

    (@picflick)

    Hi @kimwhite . Just a polite follow up please 🙂

    Plugin Support Kim White

    (@kimwhite)

    Hello!
    Thanks for the bump.

    I’m logged in and the page is appearing correct.
    Using Chrome / Edge on a PC.

    Were you able to fix this?
    https://ibb.co/9hKVQn3

    Kim W

    Thread Starter Picflick

    (@picflick)

    Woohoo! Its suddenly working @kimwhite 🙂
    Thank you, problem resolved
    Chow!

Viewing 9 replies - 1 through 9 (of 9 total)
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