Title: Layout is not responsive
Last modified: April 2, 2020

---

# Layout is not responsive

 *  [Oded Talmon](https://wordpress.org/support/users/odedta/)
 * (@odedta)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/layout-is-not-responsive/)
 * Hello,
    I’ve downloaded your responsive template via email, I filled in all the
   details and the only custom CSS I have is:
 *     ```
       #addresses {
           display: none;
       }
       ```
   
 * The layout on mobile is not as it should look like, it does feel like if I were
   making an HTML file but did not set the meta viewport.
 * The email should look similar to this, it’s a different template: [https://ibb.co/XXbTRFZ](https://ibb.co/XXbTRFZ)
 * That’s how it looks now:
    [https://ibb.co/pPy3ZqD](https://ibb.co/pPy3ZqD) [https://ibb.co/wKq0gw7](https://ibb.co/wKq0gw7)
 * I’ve tried everything I can think of but nothing works.
 * Do you have any ideas how to fix?
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/layout-is-not-responsive/#post-12620127)
 * Hey,
    Sounds like you want a fixed width, so that your email is zoomed out on
   mobile instead of a responsive design so that your text size remains the same
   on each screen.
 *  You can see an overview here: [https://www.kadencewp.com/blog/responsive-woocommerce-emails/](https://www.kadencewp.com/blog/responsive-woocommerce-emails/)
 * You can turn off the responsive mode in the email settings.
 * Ben
 *  Thread Starter [Oded Talmon](https://wordpress.org/support/users/odedta/)
 * (@odedta)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/layout-is-not-responsive/#post-12620847)
 * Hello Ben!
    Yeah! I would like all emails to look like “Woo Standard – iPhone”.
   I can’t find the settings you are referring to.
 * In addition, I think there’s a bug with the Importer/Exporter. I export on my
   dev site which is a copy of my live site, when I try to Import to live I get 
   an error saying that the file I try to import is not a valid file.
 * Thanks!
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/layout-is-not-responsive/#post-12625195)
 * In your customizer settings are you able to see “container” and within that the“
   ENABLE FLUID WIDTH” option. Just turn that off.
 * I don’t get the same issue when using the importer and exporter. can you email
   me a copy of what you are getting when you export so I test.
 * [info@kadencewp.com](https://wordpress.org/support/topic/layout-is-not-responsive/info@kadencewp.com?output_format=md)
 * Ben

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Layout is not responsive’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
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## Tags

 * [layout](https://wordpress.org/support/topic-tag/layout/)

 * 3 replies
 * 2 participants
 * Last reply from: [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/layout-is-not-responsive/#post-12625195)
 * Status: not resolved