Support » Plugin: WooCommerce » Latest Woocommerce update made images disapper. It looks awful!

Viewing 14 replies - 1 through 14 (of 14 total)
  • Roxanne S.

    (@roxannestoltz)

    Hi @boppar ,

    Thanks for reaching out!

    I understand that images have disappeared after updating WooCommerce.

    I have gone to your site https://hangmattor.se/ and can confirm that I am seeing the same results, as the “Bestsellers” product images are not displaying:

    https://snipboard.io/32cHjG.jpg

    Upon further checking, I am able to see that this issue is currently only present with “Bestsellers” and when inspecting that particular element, it appears as if no image is being pulled:

    https://snipboard.io/CH3dT2.jpg

    I am able to see that you are using the Storefront theme, and would recommend performing a conflict test to rule out any plugin conflicts.

    The best way to determine this is to:

    Clear site and browser caching
    – Disable all plugins except for WooCommerce

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

    If the issue is still present after this, pease could you share your System Status with me in order for a better understanding of your site setup. You can find this by navigating to WooCommerce > Status. Select Get system report and then Copy for support.

    Once you do this, you can paste your response here.

    Thanks!

    Thread Starter boppar

    (@boppar)

    I just restored the site, https://hangmattor.se/, using a backup at my webhost. That is, how the site looked before the Woocommerce update.

    The problem can still be seen on my other site:
    https://madeinbrazil.se/
    I’ve made no restore on this site and here it can be seen that the images are missing.

    I’ve tried clear browser cache and private window, but images are still missing.

    Here is the system report for https://madeinbrazil.se/

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://madeinbrazil.se
    Site address (URL): https://madeinbrazil.se
    WC Version: 6.6.0
    REST API Version: ✔ 6.6.0
    WC Blocks Version: ✔ 7.6.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: sv_SE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.29
    PHP Post Max Size: 50 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.15-MariaDB-cll-lve
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.6.0
    WC Database Prefix: wpoo_
    Total databasstorlek: 7.83MB
    Datastorlek för databas: 5.92MB
    Indexstorlek för databas: 1.91MB
    wpoo_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Motor InnoDB
    wpoo_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.09MB + Motor InnoDB
    wpoo_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Motor InnoDB
    wpoo_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
    wpoo_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
    wpoo_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
    wpoo_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
    wpoo_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
    wpoo_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Motor InnoDB
    wpoo_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_commentmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_comments: Data: 0.02MB + Index: 0.09MB + Motor InnoDB
    wpoo_fbv: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
    wpoo_links: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_litespeed_url: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Motor InnoDB
    wpoo_options: Data: 2.05MB + Index: 0.08MB + Motor InnoDB
    wpoo_postmeta: Data: 1.48MB + Index: 0.19MB + Motor InnoDB
    wpoo_posts: Data: 1.30MB + Index: 0.06MB + Motor InnoDB
    wpoo_snippets: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_termmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_terms: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_term_relationships: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_usermeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_users: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
    wpoo_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Motor InnoDB
    wpoo_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
    wpoo_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_wc_download_log: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
    wpoo_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
    wpoo_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
    wpoo_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Motor InnoDB
    wpoo_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
    wpoo_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    wpoo_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 170
    custom_css: 1
    nav_menu_item: 10
    page: 12
    post: 2
    product: 26
    product_variation: 34
    revision: 92
    shop_order: 4
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (6) ###
    
    The SEO Framework: av The SEO Framework Team – 4.2.5
    Code Snippets: av Code Snippets Pro – 3.1.1
    FileBird Lite: av Ninja Team – 4.9.8
    Flexible Shipping: av Octolize – 4.11.9
    LiteSpeed Cache: av LiteSpeed Technologies – 4.6
    WooCommerce: av Automattic – 6.6.0
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: SEK (kr)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Butikbas: #192 - /butik/
    Varukorg: #193 - /varukorg/
    Kassan: #194 - /kassan/
    Mitt konto: #195 - /mitt-konto/
    Allmänna villkor: #397 - /kopvillkor/
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.1.0
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – Om du modifierar WooCommerce på ett modertema som du själv inte byggt
    så rekommenderar vi att du använder ett barntema istället. Läs: Hur du skapar ett barntema
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-06-15 14:24:13 +00:00
    Options: ✔
    Notes: 84
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Färdigbehandlad: 17
    Oldest: 2022-05-15 09:38:11 +0000
    Newest: 2022-06-15 07:07:08 +0000
    
    Väntar: 1
    Oldest: 2022-06-16 07:00:13 +0000
    Newest: 2022-06-16 07:00:13 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-15 07:59:21 +00:00
    
    Roxanne S.

    (@roxannestoltz)

    Hi @boppar ,

    Thanks for providing the System Status.

    The problem can still be seen on my other site:
    https://madeinbrazil.se/

    As you have restored a backup of your first site, please could you perform a conflict test on https://madeinbrazil.se by disabling all plugins, except for WooCommerce to see if the issue is still present?

    Let me know how this goes!

    Thanks!

    Thread Starter boppar

    (@boppar)

    Hi @roxannestoltz

    OK, I disabled all plugins except Woocommerce:
    https://ibb.co/xj9tcH2

    The images are still missing:
    https://ibb.co/4Fb82nz

    Roxanne S.

    (@roxannestoltz)

    Hi @boppar ,

    Thanks for the update.

    As a next step, please could you navigate to WooCommerce > Status > Tools and select the following to see if it makes any difference:

    – Clear template cache
    – Regenerate shop thumbnails

    Additionally, please could you share a copy of any fatal error log found under WooCommerce > System Status > Logs.

    You can paste your response here.

    Thanks!

    Thread Starter boppar

    (@boppar)

    Hi @roxannestoltz

    I cleared template cahe and regenerated shop thumbnails. It made no difference.

    Under WooCommerce > System Status > Logs I found no option for logs:
    https://ibb.co/bH1xs3k

    Under WooCommerce > Status > Logs
    It looks like:
    https://ibb.co/k29f6ry

    Roxanne S.

    (@roxannestoltz)

    Hi @boppar ,

    Under WooCommerce > System Status > Logs I found no option for logs

    Apologies for the incorrect navigation here, I accidentally added “System” there.

    This is very unusual behavior as this type of issue is generally caused by either caching or a conflict.

    I have gone to my test site which runs the latest version of WooCommerce and WordPress, and uses the Storefront theme, and have added “Handpicked products” to my homepage and am not facing any issues so I am not able to reproduce this issue on my site.

    I understand that you have disabled all plugins and the issue remains however, could you disable the LiteSpeed plugin specifically to see if this makes any difference?

    Additionally, please could you share a screenshot of your handpicked product setup?

    Thanks!

    Thread Starter boppar

    (@boppar)

    Hi @roxannestoltz
    I tried disabling Lite Speed specifically but it didn’t make any difference.

    Screenshot of handpicked products:
    https://ibb.co/C76mHpJ

    Thread Starter boppar

    (@boppar)

    Hi @roxannestoltz

    I’ve got it working.
    In the handpicked products block the setting show productimage was set to disabled. This wasn’t done by me. Somehow when updating Woocommerce the update disabled that setting.

    https://ibb.co/C9vnt99

    Roxanne S.

    (@roxannestoltz)

    Hi @boppar ,

    Thanks for the update!

    I am glad that the issue has been resolved 🙂

    Feel free to mark this as resolved in the sidebar and should you need any further help, please feel free to create a new topic.

    Thanks!

    Thread Starter boppar

    (@boppar)

    @roxannestoltz Thanks for your help.

    Before updating Woocommerce on other sites I think I’ll wait for your next update. Do you think it will take long before you have fixed this issue with your latest update?

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @boppar

    In the handpicked products block the setting show productimage was set to disabled. This wasn’t done by me. Somehow when updating Woocommerce the update disabled that setting.

    Do you think it will take long before you have fixed this issue with your latest update?

    If you believe it is a bug in the latest update, a good move would be to report this to the developers. You can do that here: https://github.com/woocommerce/woocommerce/issues

    You’ll want to give them the exact steps to follow to reproduce the issue.

    Thanks

    Thread Starter boppar

    (@boppar)

    @margaretwporg

    I’m just a newbie and can’t say if it’s a bug or not. I only know I updated Woocommerce on two sites and one setting got disabled. You are the plugin support and you’re now aware of what happened.

    Plugin Support Daniel N. (woo-hc)

    (@danndumia)

    Hey @boppar

    I’m just a newbie and can’t say if it’s a bug or not. I only know I updated Woocommerce on two sites and one setting got disabled. You are the plugin support and you’re now aware of what happened.

    I am glad the issue was fixed but I could not reproduce the issue on my end, thus I would not say it’s a bug.

    You can keep an eye on https://github.com/woocommerce/woocommerce/issues in case another user files the same issue.

    Thanks

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