Support » Plugin: WooCommerce Search, eCommerce Merchandising and Navigation » latest WooCommerce unknown compatibility – WooCommerce Search Plugin

  • Resolved MKSnMKS

    (@mksnmks)


    Hi,

    The latest Woo Commerce update reports that this plugin is not known to be compatible with Woo Commerce version 3.0 (or later).

    WooCommerce just release its new version check so for every plugin that doesn’t have special tags in its header, it reports unknown compatibility.

    Can you please supply information to Woo Commerce so it will know whether or not this plugin is compatible?

    If you have any other woocommerce plugins, then they may need checking too.

    Also
    This plugin reports itself as being ;
    “WooCommerce Search Plugin by Instant Search +”
    but on the wordpress site, it is reported as being ;
    “WooCommerce Search by Fast Simon Inc ”

    Thanks

    [note – sent 12 minutes after “same message” to another plugin, which also has the same problem]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Instant Search +

    (@instantsearchplus)

    Thanks for the notice.
    We are investigating the subject now.

    Hi,

    I did the latest update today.
    I see that the details say it is compatible with WooCommerce 3 (3.2?).
    And a previous update sorted out consistency in the author name.

    But the problem with the tags in the header remains.
    The plugin does not have special tags in its header, so WooCommerce reports unknown compatibility.

    Thanks

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    @mksnmks, please, No bumping.

    Hi Steve Stern (@sterndata),

    Thanks for the link.
    Very helpful.

    Is it possible that when the user receives a ‘notice of delay’ that the notice also could include the reason why?
    This could be automated, or the moderators could tick a checkbox as to why and the corresponding text and link appended to the delay message.

    This would be a significant help to the user, so they get the earliest possible notification after misuse, and reminders.

    It would also be helpful to have the reminder remain either in the users page, or the respective topic so they can avoid repeating the same thing.

    It would also cut down recurrence or the likelihood of recurrence, which would also save time for moderators.

    A thought on the “no replies” information in the link;
    (note- I had not added comments to try to get to the top of a general list. I had added comments thinking that the plugin authors may have added the topic to something like a “following” list, and that this would show up as a topic with some recent activity – rather than long stagnant. However, I now understand that this assumption is incorrect, and read in the link that removing the additional comment actually helps to keep the topic closer to the plugin authors attention.)
    The method used to search for topics, is to look for topics with “no replies”.
    But more specifically the particular search is for “no replies from [The volunteers who try to answer questions]”. There is no way to distinguish a reply based on the status or category or group that the replier belongs to.
    If the database could record whether the topic had been replied to by the correct responder, then it would not matter who else, or how many times further comments are added, it will still show up as unreplied to by themself or their group.
    But in any case, if they were to search for “unresolved” topics, then they could see to topics that are still outstanding.

    But those are just some thoughts on what might be a way to improve the system.

    Thanks for your assistance.
    I will try to avoid doing this again.
    The problem is I have done this before and later forgot again.
    And so I might end up doing it again.
    Both these events happened when many plugins were being reported as not compatibile (first with php 6, then 7, and now woocommerce), which meant many new topics, and a sense of urgency to get systems into a robust state.

    I would like to avoid a repeat, and this is why a reminder via a “reason why some comment has been queued” in the delay message, would be quite a help.

    Please accept my apologies?

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    We posted reasons why the first time you did this, about a week ago. Please do not do it again.

    Hi Steve Stern (@sterndata),

    I Will try not to do it again.
    I may fail, but I will try.

    I do not recall seeing a post about bumping, about a week ago – where was I supposed to see or find this? Is it still available for me view?
    I have had plenty of messages about a delay queue for 72 hours, but do not recall ever seeing a reason, or some notification in that message.
    Nothing else was highlighted, such as in yellow like the delay message.

    Could this be related to webpage script, and a users older browser?

    Thanks

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    I Will try not to do it again.
    I may fail, but I will try.

    Discussion done. Go forth and do good.

    Plugin Author Instant Search +

    (@instantsearchplus)

    It will be fixed in next release. Thank you for letting us now.

    Hi Instant Search + (@instantsearchplus),

    Thanks for fixing that.
    And I also see that it is continuing to report compatibility with the later versions of WooCommerce. So it looks like you now have that requirement as part of usual procedure.

    You’ve done good, and I thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
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