Latest version = tons of emails

  • Resolved James Revillini

    (@jrevillini)


    2 years, 3 months ago

    The latest version has been sending emails about the backup not working every 3 minutes, all night long. The email error message makes it look like an old job that never completed it the cause.

    Email message: Automatic backup was not on time because there was no traffic on the site.
    Backup was made on: 2021-12-23 12:41:29, but should be on: 2021-12-21 23:55:00 (server time)

    Also, I really don’t like that this plugin will report an error via email and in the admin that I have to dismiss daily which tells me that the backup time was not exactly on the expected second. It is sometimes 3 -10 seconds late and I always get an email.
    I use cPanel cron and have wp Cron off.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter James Revillini

    (@jrevillini)

    2 years, 3 months ago

    MORE INFO: I checked settings and error emails were not even turned on.

    Plugin Author Nick

    (@d4d5bh6)

    2 years, 3 months ago

    Ok strange. Thanks for reporting that James. We’ll investigate.

    Plugin Author iClyde

    (@iclyde)

    2 years, 3 months ago

    Hi @jrevillini

    Since 1.1.7 you should not be able to receive more than 1 e-mail per day.
    Unless you do the restoration as it resets the timer.

    We also added e-mail logs to our global text file, could you please share it with us? That may help me understand what could happen in your case.

    You can get the logs here in Troubleshooting section -> Advanced Options:
    Then simply click download here: https://prnt.sc/1wyxxe6

    As they may contain your e-mail, could you please send that file to us via e-mail as we don’t want your e-mail to get public?

    E-mail: [ support (at) backupbliss dot com ]

    Once we receive your global log file, we should find the issue.
    After that, we will provide you solution or release new version with fixes.
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    2 years, 3 months ago

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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