Latest Version Not Working With Sydney Theme

  • Resolved vbaaccess

    (@vbaaccess)


    5 years, 9 months ago

    I upgraded to version 3.0.1 of your Popup Builder plugin to see if compatible with Sydney WordPress theme. The website will not load properly. All you see are bouncing balls that never stop unless I disable your plugin. This resolves issue and the website loads properly. Had to restore to Version 2.6.7.6 which works fine. I noticed other users are having issues with new update in the plugin support forum. I will monitor support forum until a suitable fix is available. Thanks anyway.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter vbaaccess

    (@vbaaccess)

    5 years, 9 months ago

    I tried the latest update Version 3.0.2. All pages load except the home page which hangs with bouncing balls. Disable plugin allows hone to load. I like to upgrade but can’t while isuue remains. Home page loads a popup to prompt website visitors to signup for Newsletter. Had to revert back to Version 2.6.7.6 which works fine. Can’t leave home page in a broken state so I am unable to show screen capture of the issue. No error messages are displayed. Thanks any way.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 8 months ago

    Dear @vbaaccess,

    Please, contact us so our developers can help you with a solution.
    We should check the issue live.
    Here’s our support email address: support@sygnoos.com

Viewing 2 replies - 1 through 2 (of 2 total)
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