Latest Version breaks WordPress with Oxygen Builder Classic

Resolved guerre64
(@guerre64)

1 year ago

My Client’s site uses the 2.1 version. When I upgraded the site to 3.1.0, WordPress displayed a critical error. However, after deleting the SimplyBook plugin, the site came back.

Fix????

Viewing 13 replies - 1 through 13 (of 13 total)

Thread Starter guerre64
(@guerre64)

1 year ago

Luckily this was on a staging version of the site and not the live site.

Plugin Support Jarno Vos
(@jarnovos)

1 year ago

Hi @guerre64,

I’m sorry to hear about the issue you experienced. I’ve just tried replicating the error by installing the latest version of SimplyBook (3.1.0) alongside Oxygen Classic (4.9.1) on a fresh WordPress 6.8.1 installation; but can’t seem to trigger any critical errors when doing so.

Could you enable Debugging on the WordPress site in question (by installing & enabling a plugin called WP Debugging, or by manually setting WP_DEBUG to true) and trigger the issue once more by re-enabling both plugins, so that the full error message gets displayed; and attach the error message in this thread?

This would allow us to have a closer look at the error, and determine what it’s caused by exactly.

Kind regards, Jarno

Thread Starter guerre64
(@guerre64)

1 year ago

Thanks for the response – I will get back to you ASAP

Thread Starter guerre64
(@guerre64)

1 year ago

Here’s the error:

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the oxygen domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/functions.php on line 6121

Fatal error: Uncaught Error: Cannot unset string offsets in /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/services/DesignSettingsService.php:120 Stack trace: #0 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/controllers/DesignSettingsController.php(31): SimplyBook\Services\DesignSettingsService->handleLegacyDesignUpgrade() #1 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(324): SimplyBook\Controllers\DesignSettingsController->handlePluginUpgrade() #2 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #3 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/plugin.php(517): WP_Hook->do_action() #4 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/Plugin.php(267): do_action() #5 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(324): SimplyBook\Plugin->checkForUpgrades() #6 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #7 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/managers/ControllerManager.php(24): do_action() #9 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/Plugin.php(178): SimplyBook\Managers\ControllerManager->registerControllers() #10 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(324): SimplyBook\Plugin->registerControllers() #11 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #12 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/plugin.php(517): WP_Hook->do_action() #13 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/managers/FeatureManager.php(66): do_action() #14 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/Plugin.php(168): SimplyBook\Managers\FeatureManager->registerFeatures() #15 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(324): SimplyBook\Plugin->registerFeatures() #16 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #17 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/plugin.php(517): WP_Hook->do_action() #18 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/managers/ProviderManager.php(23): do_action() #19 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/Plugin.php(156): SimplyBook\Managers\ProviderManager->registerProviders() #20 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(324): SimplyBook\Plugin->registerProviders() #21 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #22 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-includes/plugin.php(517): WP_Hook->do_action() #23 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-settings.php(578): do_action() #24 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-config.php(88): require_once(‘/home/proactive…’) #25 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-load.php(50): require_once(‘/home/proactive…’) #26 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-admin/admin.php(35): require_once(‘/home/proactive…’) #27 /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-admin/plugins.php(10): require_once(‘/home/proactive…’) #28 {main} thrown in /home/proactivedriv24/domains/proactivedriving.com.au/public_html/staging220625/wp-content/plugins/simplybook/app/services/DesignSettingsService.php on line 120

Thread Starter guerre64
(@guerre64)

1 year ago

Is this because the domain is for the live site and not the staging?? Could that be causing the problem?

If so, how do I set it up to ensure we can check plugin functionality and updates on the staging site??

Plugin Support Jarno Vos
(@jarnovos)

1 year ago

Hi @guerre64,

Thanks for posting the error message. It seems that the ‘legacy design settings’ (specifically on your staging site) are not in the expected format, which causes this error.

Given the above explanation, you can run the following snippet to clear the design settings on the staging site; which should solve this issue.

– Save the following snippet as a .php file and upload it to the /wp-content/mu-plugins/ folder on your staging site.

sb-delete-legacy-options.php

– Visit your site with ?run_simplybookme_cleanup=1 appended to the URL to start the clean-up process, for example: https://staging.example.com/?run_simplybookme_cleanup=1

– Remove the snippet sb-delete-legacy-options.php from the /wp-content/mu-plugins/ folder of your staging site.

– Re-activate SimplyBook on the staging site to confirm that the issue has been resolved

I’m curious to hear about your findings upon performing the above steps. Let me know!
Kind regards, Jarno

Thread Starter guerre64
(@guerre64)

1 year ago

Thanks – I will give this a go later today sometime and get back to you!

Cheers,
Phil.

Plugin Support Jarno Vos
(@jarnovos)

1 year ago

Hi @guerre64,

Sure, just let me know how you get on!

And just to add: we’ll also include a fix to prevent this issue in the next release, so it won’t be able to occur any longer after that.

Kind regards, Jarno

Thread Starter guerre64
(@guerre64)

1 year ago

Thanks Jarno – looking at this right now.

Plugin Support Jarno Vos
(@jarnovos)

1 year ago

Hi @guerre64,

Just wondering whether you have been able to solve this with the above instructions?

If not, rest assured that the next release of the plugin will also prevent this issue from happening by default; no additional steps needed.

Kind regards, Jarno

Thread Starter guerre64
(@guerre64)

1 year ago

Hi Jarno and apologies for taking a while to get back to you.

That does appear to sovle the issue and the new version of the plugin now works without triggering an error. I have not got this happening on the live site as yet, but will do so in the next few days.

Cheers,
Phil.

Thread Starter guerre64
(@guerre64)

1 year ago

Thanks for the great support Jarno – I have now updated the live site for my Client and everything is working perfectly.

Appreciate your prompt response and the solution you provided.

Cheers,
Phil.

Plugin Support Jarno Vos
(@jarnovos)

1 year ago

That’s great to hear, appreciate the confirmation! @guerre64

Kind regards, Jarno

Viewing 13 replies - 1 through 13 (of 13 total)

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