Support » Theme: Quality » Latest Update Quality 2.2.7

  • Resolved EstherCoach

    (@esthercoach)


    Hello,

    I have updated twice the Quality theme on the website above and twice I’ve had to restore it through cPanel because when I update the theme, the main (home) page dissapears. Every item has gone except for the main slider and the footer . I have succesfully restored it twice, but now I am afraid to update the theme.

    Please have a look into it and see what may be happening…?

    Note: I am using a child theme.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • EstherCoach

    (@esthercoach)

    Hi again

    I am closing thread as I have checked that the problem is not related with the theme update but a plugin, probably. I am saying just in case someone has same or similar problem.

    Once I restored the website to yesterday’s state, and having checked that the home page was alright, I have proceeded to update the plugins, without updating the theme.

    When all plugins were updated, I’ve checked home page and it was, again, almost empty, just showing, header, top slider and footer. Everything in between had been swept away.

    So now I am restoring website for the 3rd time, and will have to update plugins one by one to see which one is being the cause of this.

    I hope this helps if somebody has similar issues.

    Sorry to have bothered you.
    Esther

    EstherCoach

    (@esthercoach)

    Hello again

    Just so you know, the problem was being caused by your own plugin WEBRITI COMPANION, or its latest update, to be exact.
    Please can you solve the problem and issue a new update?
    Thanks!
    Esther

    abhishek

    (@abhipathak)

    Hi esthercoach

    Its looks like your quality child theme name issue. Because our webriti companion plugin working only with our themes and child themes. Because you have a custom child theme “Quality Child” That’s why when you are updating plugin webriti companion plugin then quality section did not include that come with the help of webriti companion plugin.

    Please update your child theme name from “Quality Child” TO “Quality child” difference is make small ‘c’ in child.

    Let me know did it work for you.

    Thanks
    A

    EstherCoach

    (@esthercoach)

    Hi!
    I have changed child theme name as per your instructions and it worked!
    I would have not thought of that in a million years, plus, it’s never happened to me before with any theme, that’s why I couldn’t think of it.
    Thanks
    Closing thread.

    abhishek

    (@abhipathak)

    Hi esthercoach

    Glad to know its works for you. If you have any other questions let me know.
    Thanks
    A

    • This reply was modified 11 months ago by abhishek.
Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Latest Update Quality 2.2.7’ is closed to new replies.