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Casengo Live Chat Support
[resolved] Latest update locks me out (2 posts)

  1. AllysonWright
    Member
    Posted 11 months ago #

    The latest update completely locked me out of the admin area and left me with lines of error code on my front page related to the Casengo Widget. As I could not log into my website I was forced to remove the Casengo Widget via ftp.

    I an not a techie person so can not tell you what is wrong with the widget and as my site is live I have no option but to remove it until there is a solution.

    What could be the cause of this problem, everything was working well until the update.
    Allyson

    https://wordpress.org/plugins/the-casengo-chat-widget/

  2. AllysonWright
    Member
    Posted 11 months ago #

    To be fair the problem has now resolved, I can only guess that the plugin didn't update itself properly for some reason, it's a total mystery! But they came back to me very quickly to assist. Having reinstalled and then updated the plugin everything now works perfectly.

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